Job Title: Customer Service Representative
Location: Pembroke Park, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay: $18 per hour
Job Description:
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities:
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Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
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Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
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Process customer orders, returns, and exchanges efficiently and accurately.
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Maintain a thorough understanding of products and services to provide accurate information to customers.
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Update and maintain customer records in the system.
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Collaborate with team members to improve service processes and meet customer needs.
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Handle email and online inquiries as needed.
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Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
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Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications:
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High school diploma or equivalent required.
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Previous customer service experience preferred.
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Strong verbal and written communication skills.
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Ability to multitask, prioritize, and stay organized in a fast-paced environment.
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Excellent problem-solving skills and attention to detail.
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Proficiency in Microsoft Office and basic computer skills.
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Bilingual (English/Spanish) is a plus but not required.
Benefits:
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Competitive pay up to $18 per hour.
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Monday - Friday schedule with weekends off.
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A positive and supportive work environment.
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Opportunities for growth within the company.
