Brightline Innovations, a growing sales and consulting firm in Charlotte, NC, is hiring an Enrollment Team Member to support our partnership with Kinetic Fiber. As an Enrollment Team Member, you will meet directly with customers, provide exceptional customer support, and introduce customers to high-speed fiber internet solutions that improve how families connect at home.
This Enrollment Team Member position is ideal for someone who enjoys customer interaction, sales conversations, and helping customers find the right technology solutions. Our Enrollment Team Member team focuses on delivering outstanding service while identifying opportunities to present faster internet speeds, enhanced connectivity, and reliable communication options.
If you enjoy working with customers, building relationships, and developing sales skills, this Enrollment Team Member role offers the perfect opportunity to grow your career in sales, customer service, and telecommunications.
Responsibilities of the Enrollment Team Member
- Engage with customers to provide support and introduce Kinetic Fiber internet services.
- Assist customers with account setup, billing questions, and service upgrades while maintaining excellent customer satisfaction.
- Conduct customer consultations to understand household connectivity needs and recommend the best internet and communication solutions.
- Demonstrate Kinetic Fiber products including high-speed internet, home connectivity solutions, and outstanding customer service.
- Guide customers through service enrollment and basic troubleshooting to ensure a smooth start.
- Maintain accurate documentation of customer interactions, sales conversations, and service updates.
- Build strong relationships with customers through follow-up and personalized support.
- Collaborate with team members to meet sales goals and customer satisfaction targets.
Qualifications for the Enrollment Team Member
- High school diploma or GED preferred.
- Previous customer service, retail, or sales experience is helpful but not required.
- Strong communication skills with the ability to explain technology and internet services clearly to customers.
- Comfortable working in customer-facing environments.
- Motivated, outgoing, and eager to develop sales and business skills.
- Ability to learn new products, promotions, and fiber internet solutions quickly.
Pay: $3,700.00 - $4,200.00 per month
Work Location: In person
