Date: 9.3.2026
Job Title: Group Tours Coordinator
Division / Department: Development
FLSA: Exempt
Schedule: Full-Time, to include evenings and weekends
Reporting Manager: Manager, Group Tours and Community Engagement
Location: Washington, DC
Salary: $52,000 per year
POSITION SUMMARY
The Group Tours Coordinator oversees the development and implementation of guided group tour initiatives. He/she provides coordination for Group Tours Associate(s) and Docent tour guides. As a player-coach, the Group Tours Coordinator also is trained in providing high quality tours to our wide range of tour guests as needed.
DUTIES & RESPONSIBILITIES
- Oversee the daily scheduling and operations of guided private group tours, in collaboration with the group tours team.
- Ensure all tours meet established standards as defined by rubric and tour scripts, whether led by staff or docents
- Serve as the standard bearer for a high-quality, in-depth, knowledgeable, interactive, immersive, and engaging guided tours at Museum of the Bible
- Track guest participation across all guided group tours (private groups and event tours as needed)
- Develop schedules that maximize staff resources, docent availability, and guest demand
- Work with the Customer Service team to resolve any outstanding issues with group tour reservations, including tour deposits, non-payment and schedule adjustments if needed
- Work with all staff, docents, and especially new volunteers to maintain a high level of awareness of how guided tours fit within the overall priorities and goals of the Development Team and Museum’s mission at large
- Work with Manager of Group Engagement to coordinate regular staff and docent check-ins of the quality of their tour, providing constructive feedback, identifying areas for improvement, and encouraging personalized guest engagement
- Ensure and coordinate the development of new guided group tours that align with guest interest and the Museum’s mission,
- Work with Manager of Group Engagement and the Volunteer manager to ensure all existing tours are translated into additional languages
- Coordinate the full tour development process: ensuring timely script production, curatorial review, staff and docent training and orientation.
- Partner with the Docent Manager and Tour Associates to recruit new docents from the community and develop strategies to retain the existing docent corps
- Oversee docent training program for each guided tour
- Provide supervisory oversight of Docents and manage related administrative responsibilities
- Work with volunteer services to train and develop the team of Docents by empowering them to lead excellent guided tours that serve as models for all staff and other docents
- Serve the Development Team as needed to support initiatives and events relating to the Manager’s knowledge and skills.
- Meet regularly with the Manager of Group Sales and Community Engagement and report guided tour metrics
- Serve as a VIP tour guide when needed for high profile donors and guests
- Other duties as assigned.
Knowledge
- Associate’s degree in Education, History, Religious Studies, Museum Studies or related field.
- 1- 3 years of experience in museums, tour experience a plus .
Skills / Core Competencies
- Familiarity with or strong interest in the Bible required.
- Excellent verbal and presentation skills; able to communicate complex and nuanced concepts to a broad range of audiences.
- Able to create structure and processes to implement and oversee programs for the Tours team.
Abilities / Attributes
- Excellent people skills and able to quickly build rapport with a diversity of people, including VIPs and children.
- Able to multi-task and juggle competing priorities in a fast-paced, ever-changing environment.
- Excellent problem-solving skills, to assess and find solutions to challenges, as well as streamline current operations.
- Able to work evenings and weekends as needed
- Stand for extended periods of time and lift 30lbs
- Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible
- As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.
