Customer Service Representative I
Sensaria, Inc.
Position Summary
Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative I to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative I is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience.
The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering world-class customer service.
Essential Duties & Responsibilities
Customer Support
- Serve as a primary point of contact for customers via phone, email, and other communication channels.
- Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
- Provide accurate information and timely follow-up to ensure customer satisfaction.
- Build and maintain positive relationships with customers through exceptional service and communication.
Order Management
- Enter, review, and process customer orders accurately and efficiently.
- Monitor order status and proactively communicate updates, delays, or changes to customers.
- Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
- Assist customers with order modifications, cancellations, and special requests when appropriate.
Issue Resolution
- Investigate and resolve customer concerns, complaints, and order discrepancies.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Administrative Support
- Maintain accurate customer records and documentation within company systems.
- Generate reports and provide administrative support as needed.
- Assist with special projects and departmental initiatives.
- Adhere to company policies, procedures, and service standards.
Qualifications
Education & Experience
- High School Diploma or GED required.
- Associate's degree preferred.
- 1–3 years of customer service, customer support, account management, or related experience preferred.
- Experience in a manufacturing, printing, production, or fulfillment environment is a plus.
Knowledge, Skills & Abilities
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and problem-solving skills.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
- Experience working with ERP, CRM, or order management systems preferred.
- Ability to work independently and collaboratively within a team environment.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Ability to occasionally lift up to 20 pounds.
- Ability to communicate effectively in person, by phone, and electronically.
Core Competencies
- Customer Focus
- Communication
- Accountability
- Teamwork & Collaboration
- Problem Solving
- Adaptability
- Attention to Detail
- Time Management
Why Join Sensaria?
At Sensaria, we believe our people are the foundation of our success. We are committed to fostering a collaborative, innovative, and customer-centric culture where employees can grow professionally while making a meaningful impact on the customer experience.
Sensaria is an Equal Opportunity Employer and values diversity, inclusion, and belonging in the workplace.
