Job description:
About Us: At the Allergy, Asthma & Immunology Center, we are committed to providing exceptional care to our patients across Tennessee. We are seeking a professional, reliable, and organized individual to join our team as a Centralized Medical Scheduler at our Knoxville Weisgarber location.
Job Summary: The Centralized Medical Scheduler will be responsible for serving as the first point of contact for patients by managing all incoming phone calls and scheduling patient appointments and referrals.
Key Responsibilities:
- Answer and manage incoming phone calls in a courteous and professional manner
- Schedule new patient and follow-up appointments accurately across multiple providers and locations
- Process and schedule referrals promptly and efficiently
- Verify patient information and update records in the EMR system
- Collaborate with front desk and clinical teams to coordinate scheduling needs
- Maintain patient confidentiality and follow HIPAA guidelines
Qualifications:
High school diploma or equivalent required
- Previous experience in a medical office, scheduling, or call center preferred
- Excellent communication and customer service skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and scheduling software (experience with ECW is a plus)
Schedule & Work Environment:
- Full-time, Monday through Friday 8-5 with rotating shift working 9-6
- Rotational Saturday shift 8-12
- Onsite at the Knoxville Weisgarber office
- Team-oriented environment with opportunities to cross-train and support front desk
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flextime
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Application Question(s):
- Ability to work until 6:00 pm Monday through Thursday?
- Are you able to work Saturday, 8-12 on a rotational basis?
Experience:
We offer competitive compensation based on experience, with additional consideration given to candidates with allergy, healthcare, or medical scheduling experience.
- Medical office: 1 year (Preferred)
- EMR / eClinicalworks: 1 year (Preferred)
Ability to Commute:
- Knoxville, TN 37909 (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flextime
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Application Question(s):
- Ability to work until 6:00 pm Monday through Thursday?
- Are you able to work Saturday, 8-12 on a rotational basis?
Experience:
- Medical office: 1 year (Preferred)
- EMR / eClinicalworks: 1 year (Preferred)
Ability to Commute:
- Knoxville, TN 37909 (Required)
Work Location: In person
