Job description:
We are seeking a skilled and patient-focused Medical Front Office to join our busy Allergy & Immunology practice. The ideal candidate will bring strong front desk experience, excellent communication skills, and the ability to thrive in a fast-paced, team-oriented environment while providing concierge-level service to our patients.
Key Responsibilities:
- Answer high-volume phone lines in a courteous, professional, and compassionate manner
- Accurately take and relay messages to physicians and clinical staff
- Schedule patient appointments, including new consultations, follow-ups, and allergy testing visits
- Collect and update patient demographic and insurance information
- Verify insurance eligibility, benefits, and referrals, including Medicare, HMO, and PPO plans
- Collect co-pays, deductibles, and outstanding balances at check-in/check-out
- Greet patients warmly and provide a concierge-style customer service experience
- Maintain efficient patient flow and organization of the front office
- Fax, scan, and manage medical records, referrals, and test results
- Ensure strict compliance with HIPAA and patient confidentiality standards
- Coordinate with clinical staff to support smooth daily operations
Qualifications:
- Minimum of 2+ years of front office experience in a medical practice (Allergy & Immunology experience a plus)
- Experience with EMR systems preferred
- Strong understanding of insurance verification and referral processes
- Excellent multitasking, organizational, and time management skills
- Strong interpersonal and communication skills
- Ability to work effectively as part of a collaborative team
Preferred Skills:
- Familiarity with allergy testing scheduling and biologic therapy coordination
- Knowledge of medical terminology related to allergy and immunology
- Ability to manage a high-volume patient environment with professionalism and efficiency
Work Environment:
- Fast-paced specialty practice with a strong emphasis on patient care and teamwork
- Supportive, collaborative team culture
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 2 years (Required)
- Computer skills: 2 years (Required)
Work Location: In person
