The application window will be open until at least August 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
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In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The mission of the Platforms and Devices team in gUP is to support users (end users, partners, small businesses, etc.) for Google’s consumer products and services such as Pixel, Google Fi, Home and Health, Google Store, Google subscriptions as well as Google Store.
As the Business Lead for product experience across Google Store, Fi, Google One and Photos, you will analyze the support experience holistically to connect support operating strategy and operating metrics to overarching business and customer goals across multiple business models. You will prepare strategy materials for senior executives, review business context, and identify best practices to cross-pollinate with cross-functional teams. You will also understand AI workflows and transformation from a scaled, organizational perspective.
In this role, you will interact with senior leadership across multiple functions, understand operations and develop narrative formulation.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
