We are seeking a reliable and professional Customer Support Representative to join our team. This position is responsible for answering incoming calls, assisting customers with questions or concerns, scheduling appointments, and working closely with the service department to ensure excellent customer service and smooth daily operations.
Responsibilities
- Answer incoming customer calls in a professional and friendly manner
- Assist customers with questions, concerns, and service-related issues
- Schedule and confirm appointments accurately
- Communicate effectively with the service department and team members
- Maintain customer records and appointment information
- Provide excellent customer service and problem-solving support
- Work collaboratively in a team-oriented environment
- Follow up with customers when needed
Qualifications
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Professional phone etiquette
- Basic computer and scheduling skills
- Team-oriented attitude and willingness to help others
Previous customer service or call handling experience preferred
Schedule
Monday - Friday
8:00 AM - 5:00 PM
Benefits
- Paid holidays
- Paid time off (PTO)
- Health, dental, and vision insurance
- 401(k)
- Supportive team environment
- Opportunities for growth and advancement
Pay: $17.50 - $18.00 per hour
Work Location: In person
