SUMMARY:
Coordinate the operation and execution of Community Event Series races and related activities, to ensure well-organized, safe, and engaging events for all participants.
PRIMARY DUTIES:
- Deliver exceptional guest service to enhance the overall guest experience.
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Communicate clearly and professionally with guests, volunteers, supervisors, and coworkers.
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Provide accurate information about Bridger Bowl products, services, events, and programs.
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Resolve guest concerns promptly and professionally, escalating issues to the Directors when appropriate.
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Assist with the hiring, training, supervision, scheduling, and support of event staff and volunteers to ensure safe and efficient operations.
Race Operations:
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Serve as a primary point of contact during races, ensuring events are conducted according to industry standards.
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Oversee and support the planning, set up, operation, maintenance, and tear down of racecourses and event venues.
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Support communication with volunteers, staff, and Mountain Operations for safe and efficient event execution.
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Safely operate snowmobiles on steep and variable terrain in support of race operations and logistics.
Event Operations:
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Assist with planning, organizing, promoting, and executing special events and races.
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Conduct competitor meetings, award ceremonies, and post-event recognition activities.
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Support the Directors with event promotion and marketing initiatives.
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Communicate event information effectively to staff, volunteers, participants, sponsors, and the public.
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Maintain participant records, sponsor information, prize inventories, and race result databases; coordinate publication of race results.
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Promote Bridger Bowl events within the community and on the mountain.
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Solicit sponsorships, donations, and prize support from manufacturers, local businesses, and industry partners.
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Coordinate distribution and collection of promotional materials, sponsorship banners, and prizes throughout region.
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Represent Bridger Bowl professionally during events and community functions.
Administrative & Program Support:
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Assist with developing the annual events and race calendar.
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Manage the Ski Shop pass program, discount programs, and industry demo events.
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Attend and support community outreach activities as assigned.
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Maintain prize displays in Jim Bridger Lodge.
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Maintain inventory of event equipment and supplies, recommending purchases and coordinating reorders with the Marketing Director.
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Perform additional duties as assigned by the Marketing Directors.
EMPLOYEE EXPECTATIONS:
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Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
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Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
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Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
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Exercise discretion and maintain confidentiality of all protected information.
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Follow operational procedures with attention to detail and accuracy.
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Be flexible and adaptable to ever-changing situations and workload.
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Maintain a clean and orderly work environment.
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Comply with and enforce Bridger Bowl policies and procedures.
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Contribute to Bridger Bowl's overall sustainability goals.
SUPERVISION:
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Supervision Given: This position is responsible for supervising the Events Staff.
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Supervision Received: From the Marketing Director and Assistant Marketing Director. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.
EMPLOYEE BENEFITS:
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Free Employee Season Ski Pass
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Montana Ski Area Association (MSAA) – free day tickets
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Day passes to Crosscut Mountain Sports Center
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Aflac Accidental Insurance coverage
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Sick leave based on hours worked
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Local Bozeman Ski Shop discounts
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Bridger Bowl discounts on food, lessons, rentals, and retail purchases.
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Employee Ski Day
REQUIRED QUALIFICATIONS:
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Experience in customer service, marketing, and the supervision of employees.
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Previous experience and working knowledge of racecourse setting and competitive ski/snowboard events.
- Possesses excellent communication and active listening skills.
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Knowledge of Point-of-Sale systems and basic computer application usage.
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Ski or ride at a PSIA/AASI Level III equivalent (expert) ability in all snow, weather, and terrain conditions to safely access and support race and event venues.
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Possess a thorough working knowledge of Bridger Bowl's terrain, lift system, and mountain operations to safely coordinate racecourses, events, and on-mountain logistics.
WORK ENVIRONMENT:
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Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
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Indoor: sit at a desk under consistent lighting and temperature controls.
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Work physically near others throughout the shift.
PHYSICAL AND MENTAL DEMANDS:
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Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.
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Indoor: type and sit at a desk/computer for most of the work shift executing repetitive movements.
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Be capable of lifting and carrying 50 lbs. including hand-carrying loads up to 25 lbs. on skis/board and chairlifts.
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Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.
SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:
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Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
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Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
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This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.
EEO STATEMENT:
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Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.
