The A/V Field Tech – responsible for providing technical support, troubleshooting, and remediation. The A/V Field Tech collaborates with clients and support teams to resolve service issues efficiently, ensuring minimal disruption to operations. Success in this role requires strong technical acumen, effective communication, and a proactive approach.
Key Objectives
- Deliver prompt and effective field service and repairs for AV systems.
- Manage inventory and supplies for AV BreakFix operations.
- Monitor and respond to service tickets, ensuring timely remediation.
- Provide both onsite and remote support for operational events, including power incidents.
- Uphold a professional image.
Roles and Responsibilities
- Troubleshoot, repair, replace, test, and validate all field service and remediation requests.
- Collaborate directly with clients, technicians, and vendors to deliver in-person and remote support.
- Support multimedia operations during events that may impact service (e.g., PMRs, ITSM power events).
- Monitor, assign, and take ownership of tickets in the incident management system.
- Update, escalate, resolve, and document assigned tickets daily.
- Manage service dispatch by coordinating onsite or vendor support, creating JIRA tickets, and providing regular status updates.
- Escalate issues promptly when further approval or guidance is required.
- Oversee multimedia inventory by tracking usage, identifying low stock, and conducting periodic audits.
- Enhance client communication by providing timely and informative updates on issue progress.
- Maintain digital signage by monitoring player health and processing necessary replacements.
- Provide periodic weekend support for ITSM-related tasks.
Qualifications
- 2–3 years of corporate AV experience required.
- Proficient with integrated production systems (e.g., Crestron, Qsys, Shure, Zoom conference room technologies digital signal, Cisco telepresence, audio DSP, network switches).
- Strong working knowledge of Microsoft Office, SharePoint, and Outlook.
- Familiarity with desktop networking concepts: Wi-Fi, MAC addresses, DHCP/static IPs, VPNs, and mobile app installation.
- Excellent organizational and communication skills.
Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, 401k company contribution, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
- Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
- Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
- Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee stock ownership plan
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- troubleshooting all A/V field service request: 3 years (Preferred)
- integrated production systems : 3 years (Preferred)
- digital signage: 3 years (Preferred)
Ability to Commute:
- New York, NY 10017 (Required)
Work Location: In person
