Overview
Job Overview
Join our dynamic healthcare team as a Medical Front Desk Receptionist, where your energy and enthusiasm will set the tone for a welcoming patient experience. In this vital role, you will serve as the first point of contact for patients and visitors, managing appointments, verifying insurance information, and ensuring smooth clinic operations. Your proactive approach and excellent communication skills will contribute to delivering exceptional healthcare support while maintaining strict confidentiality and compliance with healthcare regulations. This position offers an engaging environment where your organizational talents and medical administrative expertise will truly shine.
Duties
- Greet patients and visitors warmly, providing outstanding customer service at all times
- Provide daily front desk coverage while supervising all front desk operations, including patient check‑in and check‑out, appointment scheduling, patient communication, staff support, and oversight of referrals and billing workflows within the EMR (eClinicalWorks).
- Verify patient insurance coverage, process medical collections, and handle billing inquiries with accuracy
- Maintain and organize medical records, ensuring compliance with HIPAA and clinical confidentiality policies
- Assist with phone communication, answering inquiries professionally and directing calls appropriately
- Support clinical staff by managing appointment reminders, patient follow-ups, and health information management tasks
- Utilize Microsoft Office tools for administrative tasks such as filing, data entry, and report generation
Requirements
- Proven experience in a medical office environment or healthcare setting with front desk responsibilities
- Strong knowledge of eClinicalWorks (a plus)
- Familiarity with medical billing, and health insurance processes including Medicare.
- Excellent phone etiquette with the ability to handle multiple calls efficiently while maintaining professionalism
- Demonstrated ability to review medical documentation accurately and support billing/coding procedures
- Knowledge of HIPAA regulations and commitment to safeguarding patient confidentiality
- Proficiency in Microsoft Office Suite (Word, Excel)
- Exceptional organizational skills with attention to detail in managing medical records and administrative tasks
This role is essential in creating a positive patient experience while supporting the clinical team through efficient administrative practices. We are committed to fostering a supportive work environment that values your contributions—where your skills in medical administration can truly make a difference!
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have eClinical Works (ecw) experience? If so, how many years?
Work Location: In person
