Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of hospitality management. Your multilingual skills and hotel management expertise will be key in delivering outstanding service, handling guest inquiries, and ensuring the safety and security of our property. This paid position offers an exciting opportunity to be the backbone of our hotel’s overnight success while working in a vibrant, guest-focused environment.
Responsibilities
- Conduct the nightly audit process using property management systems (PMS) such as Choice advantage, verifying all transactions and balancing accounts to ensure accuracy for the upcoming day.
- Provide exceptional guest services by addressing late-night check-ins, check-outs, and guest requests with professionalism and enthusiasm.
- Manage front desk operations during overnight hours, including reservations, cancellations, and modifications via hospitality reservation systems.
- Handle phone communication with guests and internal departments using proper phone etiquette, ensuring clear and friendly client communication.
- Follow hotel emergency procedures diligently, responding promptly to incidents or safety concerns to protect guests and staff.
- Prepare detailed shift reports, incident logs, and audit documentation to maintain accurate records for management review.
- Support guest relations by resolving customer service issues efficiently through problem-solving skills while maintaining a positive attitude.
Experience
- Proven experience in hospitality management or front desk operations within a hotel or resort environment.
- Familiarity with property management systems (PMS),
- Strong customer service skills with the ability to handle guest inquiries professionally and courteously.
- Multilingual or bilingual abilities are highly preferred to enhance communication with diverse guests.
- Knowledge of hotel emergency procedures and safety protocols is essential for ensuring a secure environment during overnight shifts.
- Previous night audit experience is advantageous but not mandatory; training will be provided for qualified candidates.
- Excellent phone communication skills combined with customer service problem-solving capabilities are crucial for success in this role.
Embark on a rewarding career where your energy fuels memorable guest experiences!
Pay: $17.00 - $20.00 per hour
Work Location: In person
