About Underwater Fish Light LLC
Underwater Fish Light LLC is a family-owned Florida business specializing in high-quality underwater fish lighting and dock lighting systems. We are committed to quality products, knowledgeable service, and taking care of our customers. As a growing small business, our employees have the opportunity to learn, take ownership, contribute ideas, and grow with the company.
Position Overview
The Customer Service & Field Service Technician has two key areas of responsibility. The primary focus is providing exceptional customer service and technical support, including orders, product questions, troubleshooting, and service needs. The secondary focus is onsite service and installation at customer properties.
The ideal candidate is an excellent communicator and problem solver who can de-escalate difficult situations, take ownership of customer concerns, learn technical products quickly, and represent Underwater Fish Light professionally in both the office and the field.
Key Responsibilities: Customer Service & Technical Support
- Provide exceptional, friendly, and professional customer service by phone, email, and in person.
- Assist customers with product questions, selection, orders, installation, troubleshooting, warranties, and service needs.
- Listen carefully, ask effective diagnostic questions, troubleshoot issues, and guide customers toward appropriate solutions.
- Use active listening, empathy, and de-escalation skills when working with frustrated or difficult customers.
- Take ownership of customer issues and follow through to resolution.
- Explain technical information clearly to customers with varying levels of technical knowledge.
- Support order entry, customer follow-up, documentation, and accurate customer, product, and inventory records.
- Maintain working knowledge of company products, systems, accessories, installation requirements, and common troubleshooting issues.
Onsite Service & Installation
- Service, install, repair, and troubleshoot company products at residential, dock, waterfront, and other customer locations.
- Work outdoors for multiple hours at a time and safely navigate uneven, rough, rocky, or sandy terrain.
- Safely use hand tools and follow installation procedures, technical instructions, and company safety requirements.
- Lift, carry, and maneuver equipment and materials weighing up to 75 pounds.
- Communicate professionally with customers, explain work being performed, and treat customer property with care and respect.
- Complete required service documentation and communicate additional service or equipment needs appropriately.
- Safely operate and maintain a company-provided work vehicle and assigned equipment.
Core Skills & Competencies
- Exceptional customer service with a patient, empathetic, approachable, and solutions-oriented attitude.
- Strong de-escalation and conflict-resolution skills; remains calm and professional with frustrated customers.
- Strong problem-solving and troubleshooting ability, with a willingness to learn detailed technical information.
- Excellent verbal and written communication; able to explain technical information clearly and simply.
- Mechanical aptitude, comfort with basic hand tools, strong attention to detail, and ability to follow procedures.
- Strong organization, multitasking, time management, reliability, and accountability.
- Professional appearance and demeanor when representing the company in customers' homes and on their properties.
Required Qualifications
- Must be at least 18 years of age.
- High school diploma or GED.
- Valid, clean driver's license required. A company work vehicle is provided for business use.
- Demonstrated ability to provide exceptional customer service and handle difficult customer interactions professionally.
- Strong communication, problem-solving, and troubleshooting skills.
- Mechanical aptitude and comfort using hand tools.
- Basic computer skills and ability to learn company software, CRM, inventory, and order-management systems.
- Ability to learn product information, follow technical procedures, and work independently.
- Ability to lift and carry up to 75 pounds across uneven, rough, or rocky terrain and remain physically active for most of the workday.
- Ability to work outdoors for extended periods and in varying weather conditions.
- Reliable transportation to and from the company workplace.
- Successful completion of required background and drug screening.
Preferred Qualifications
Previous experience in customer service, technical support, field service, installation, maintenance, electrical or low-voltage systems, marine/waterfront environments, dock construction or maintenance, lighting, mechanical repair, residential service, or related fields. Experience with CRM, inventory, or order-management systems is also a plus.
Schedule & Compensation
- Monday-Friday, 8:00 AM-5:00 PM; up to 40 hours per week with overtime opportunities when applicable.
- Occasional weekend work may be required for trade shows or special events.
- Increased availability is expected during peak season, generally September through February.
- Starting pay: $19-$21 per hour, based on experience and qualifications.
- Opportunities for increased responsibility, advancement, and pay as skills and performance develop.
What Success Looks Like
The customer experience is the heart of this role. Whether helping a customer over the phone, troubleshooting a product, processing an order, or working onsite at a customer's home, this person represents Underwater Fish Light. Success means customers feel heard, respected, informed, and confident that their issue is being handled.
We are looking for someone interested in building a long-term career with the company who demonstrates reliability, initiative, technical ability, sound judgment, and a consistent commitment to our customers.
Pay: $19.00 - $21.00 per hour
Benefits:
Application Question(s):
- Are you at least 18 years of age?
Education:
- High school or equivalent (Required)
License/Certification:
- Motor Vehicle License (Required)
Ability to Commute:
- Port Charlotte, FL 33954 (Required)
Work Location: In person
