Call Taker (Customer Service Rep)

Superior Air-Ground Ambulance -
Columbus, OH

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Job Details

Full-time
4 hours ago

Benefits

Dental insurance
Tuition reimbursement
Life insurance

Qualifications

Map reading
Typing

Full Job Description

Overview:

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities:

Answer, screen, and direct calls for entire company
Distinguish the need for emergency transportation
Pre-arrange transport for facilities while determining the level of care needed for the patients
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquires as needed
Communicate with multiple departments and EMS personal
Provide supportive information to customers to assist them in arranging appropriate transport
Develop effective solutions for customer service issues
Direct calls to Flight desk as appropriate
Other duties as assigned

Qualifications:

Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills
EMD license
Physical Demands:
- While performing the duties of the position, the employee is required to sit for long periods of time.
- Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
- Employee should be able to work under stressful conditions.
Work Environment:
- While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.
- Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

Flexible Scheduling
Competitive Compensation
Multiple Station Locations with the Ability to Transfer Throughout Company
Opportunity to Work Overtime
Health/Dental/Life Insurance
Tuition Reimbursement
Opportunity for Career Growth

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