About the Company:
OccuDoc Live is a leading provider of occupational medicine in a rapidly growing telehealth market. Occupational medicine specialists analyze and provide optimal treatment for the physical, mental, and social well-being of workers. We promote health and safety in the workplace and emphasize preventive medicine. Dr. Kent Takemoto has over 20 years of experience combining patient-centered care with robust medical therapies to achieve the best healthcare in occupational medicine: better outcomes, improved patient satisfaction, and decreased overall costs.
About the Position:
The Clinical Coordinator serves as a key operational and patient-support team member responsible for coordinating patient intake, appointment scheduling, documentation, communication, and follow-up across the occupational medicine care process. This role requires excellent attention to detail, strong communication skills, comfort working in multiple technology platforms, and a commitment to delivering timely, professional service to patients, providers, employers, claims professionals, and internal team members.
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Employment Type: Full-time and part-time positions available
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Schedule: Monday–Friday, standard business hours, Pacific Time
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Location: Remote requiring a private, professional workspace, reliable high-speed internet, and the ability to handle confidential patient information in a secure environment
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Compensation: Commensurate with experience
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Benefits: Benefits eligibility may vary based on employment status
Responsibilities:
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Patient Intake
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Patient outreach and communication for appointment scheduling
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Medical, claim, demographic information collection for onboarding
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Data entry into various EHR, billing, operational systems
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Verify completeness and accuracy of patient, claim, employer, and provider information.
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Clinical Management/Administration
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Provide strong customer service to all stakeholders (patients, internal/external medical providers, adjusters, attorneys, nurse case managers) with follow ups ensuring patient care is delivered quickly and completely.
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Track patient progress from intake through completion of recommended services.
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Monitor assigned work queues and ensure timely completion of tasks with appropriate documentation.
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Escalate urgent, incomplete, or complex cases to the appropriate internal team member.
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Coordinate with external facilities to confirm service availability, referral requirements, scheduling instructions, and documentation needs.
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Support timely delivery of medical records, reports, work status updates, and related documentation.
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Maintain accurate, objective, and professional notes in internal systems.
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Inbound/outbound phone calls, text, emails
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Process Improvement
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Assist with identifying gaps in workflow and recommending process improvements.
Required Qualifications:
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Strong written and verbal communication skills
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High attention to detail and accuracy.
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Ability to manage competing priorities and meet deadlines.
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Professional judgment and discretion when handling sensitive information.
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Comfort working independently in a remote environment.
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Collaborative mindset and willingness to support team-based workflows.
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Strong customer service orientation with a patient-centered approach
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Strong organizational and task management skills while maintaining high quality and productivity
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Ability to problem solve
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Proficiency in general business-related technology resources including Microsoft Office and Adobe suite required. Preferred experience in Monday.com, EHRs.
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Minimum GED or high-school diploma, bachelors degree preferred
Preferred Qualifications:
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Prior experience in healthcare administration, care coordination, medical records, workers’ compensation, occupational medicine, telehealth, or claims-related workflows.
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Customer service experience
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Bilingual (Spanish preferred)
OccuDoc Live is an Equal Opportunity Employer. We value a diverse and inclusive workplace and encourage qualified candidates of all backgrounds to apply.
