Key Hourly Job Description
Reports to: General Manager/Regional Manager
Job Summary: In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.
Major Areas of Responsibility:
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Monitors all restaurant operations and conditions to ensure the quality of the product and guest services. This includes employee job performance; food and labor costs, operation of restaurant equipment; food and beverage preparation, storage, and presentation; food and beverage service; cash transactions, comps, or voids, and amounts of cash in drawers.
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Analyze data to make operational decisions or activities.
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Direct organizational operations, projects, or services.
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Direct sales, marketing, or customer service activities.
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Prepare staff floor plan or work assignments.
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Monitor performance of staff.
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Provide basic information to guests.
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Document events in the manager’s log.
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Operates a computer and associated software (MS Office, internet) and computerized cash register.
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When needed, may perform the duties of a server, expediter, bartender, line cook, dishwasher busser, or food runner.
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Maintain a positive and professional approach to coworkers and customers.
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Strong MVP Program knowledge.
Qualification Standards
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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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Initiative — Job requires a willingness to take on responsibilities and challenges.
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Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
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Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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Integrity — Job requires being honest and ethical.
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Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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Social Orientation — Job requires preferring to work well with others rather than alone.
Essential Functions
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Stand for long periods of time.
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Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
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Repeat the same movements.
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Walk or stand for long periods of time.
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See details of objects that are less than a few feet away.
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See details of objects that are more than a few feet away.
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See differences between colors, shades, and brightness.
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Understand the speech of another person.
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Speak clearly so listeners can understand.
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Use stomach and lower back muscles to support the body for long periods without getting tired.
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Keep your hand and arm steady while moving.
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Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
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Bend, stretch, twist, or reach out their body.
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Be physically active for long periods without getting tired or out of breath.
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Focus on one source of sound and ignore others.
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Hear sounds and recognize the difference between them.
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Use muscles to lift, push, pull, or carry heavy objects.
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Use muscles for extended periods without getting tired.
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Determine the distance between objects.
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Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
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React quickly using hands, fingers, or feet.
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Add, subtract, multiply, or divide quickly and correctly.
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Multitasking different work activities and shifting attention from one task to another.
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Heavy lifting up to 40 lbs.
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Available to work days, nights, weekends, and holidays.
