FRONT of HOUSE
JOB PURPOSE: “Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
JOB ACCOUNTABILITIES:
- Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude.
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Take guests’ orders and assemble them.
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Immediately attend to any guest service problem or complaint and notify manager as needed.
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Accept payment from customers, make change as necessary, and issue a receipt.
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Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
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Resolving guest complaints and addressing any questions or comments that guests may have.
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Ensure that all product holding times are strictly observed.
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Maintain clean and safe work area.
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Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
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Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
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Operate registers and credit card machines.
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Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
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Able to work flexible schedule; days, nights, weekends and holidays.
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Perform any other duties as assigned by the Manager in charge of the shift.
SKILLS AND EXPERIENCE REQUIRED:
- Outstanding customer relation skills and ability to ensure a guest priority culture
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Effective communication, good organization skills
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Accuracy and honesty of handling revenues and aspects of the revenue control system
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Good math skills
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Good analytical skills
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Ability to act on and solve minor problems as they arise
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Valid Food Handlers Card (if required by county)
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Ability to multi-task and work under pressure
Brand: KFC
Address: 924 S Burlington Hastings, NE - 68901
Property Description: 402002 - Hastings, NE
Property Number: K402002
