Installation Scheduler (Entry Level)
Arizona Shower Door | American Bath Group (ABG)
Join an Industry Leader
Arizona Shower Door, a proud member of American Bath Group (ABG), is one of the nation's leading manufacturers and installers of premium shower doors and bath enclosure solutions. With a reputation built on craftsmanship, customer service, and operational excellence, we are committed to delivering exceptional products and installation experiences for homeowners, builders, and commercial customers.
We are seeking a highly organized and customer-focused Entry Level Installation Scheduler to join our team. This position plays a critical role in coordinating installation activities, scheduling customer appointments, supporting field installers, and ensuring a seamless experience from order completion through installation.
If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and have experience in the glass, shower door, or home improvement industry, we encourage you to apply.
Position Summary
The Installation Scheduler supports the coordination of installation appointments by working closely with customers, technicians, and internal teams. This entry-level position focuses on scheduling, customer communication, and administrative support to help ensure installations are completed efficiently and on time.
The ideal candidate is detail-oriented, highly organized, customer-service driven, and comfortable managing multiple schedules and priorities simultaneously.
Key Responsibilities
- Schedule installation appointments and confirm customer availability.
- Communicate appointment details and updates to customers and technicians.
- Maintain accurate scheduling records in company software systems.
- Assist with rescheduling appointments due to customer requests or operational changes.
- Answer incoming calls and emails regarding installation timelines and scheduling questions.
- Coordinate with sales, operations, and warehouse teams to ensure installation readiness.
- Monitor technician schedules and report conflicts or delays.
- Provide excellent customer service throughout the scheduling process.
- Perform general administrative and data entry tasks as needed.
Qualifications
- High school diploma or equivalent.
- 0–2 years of customer service, administrative, call center, or scheduling experience.
- Strong communication and interpersonal skills.
- Basic computer proficiency, including Microsoft Office and email systems.
- Ability to manage multiple tasks and prioritize workload effectively.
- Strong attention to detail and organizational skills
What Makes You Successful
- Strong sense of urgency and follow-through
- Exceptional customer service mindset
- Ability to balance multiple priorities and deadlines
- Strong problem-solving and decision-making skills
- Team-oriented attitude with a willingness to support others
- Professional communication and interpersonal skills
- Ability to remain organized under changing priorities
Work Environment
This is an onsite position working closely with customers, installation teams, operations personnel, and manufacturing staff. The role requires frequent communication via phone, email, and scheduling software while managing multiple installation projects and deadlines.
Why Join Arizona Shower Door?
At Arizona Shower Door and American Bath Group, we believe our employees are our greatest asset. We offer opportunities for professional growth, a collaborative work environment, and the chance to be part of a company that values integrity, accountability, innovation, and customer satisfaction.
Benefits:
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Training and career advancement opportunities.
Additional Information
Arizona Shower Door and American Bath Group do not provide employment visa sponsorship for this position. Applicants must be authorized to work in the United States without current or future sponsorship.
Arizona Shower Door and American Bath Group are Equal Opportunity Employers. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you authorized to work in the United States without current or future visa sponsorship?
- Do you have at least one year of scheduling, dispatching, customer service, or administrative experience?
- Do you have previous experience in the glass, shower door, construction, or home improvement industry?
- Are you proficient with Microsoft Outlook, Excel, and Word?
- Have you coordinated schedules for field technicians, installers, or service crews before?
- Are you comfortable handling a high volume of customer phone calls and emails daily?
Work Location: In person
