Little Billy’s is an upscale counter-serve take on the modern day diner, focused on breakfast and lunch specializing in wholesome but indulgent brunch items with signature griddle selections. Our Manager will oversee the daily operations of our high-paced cafe in Newport Beach. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a passion for delivering outstanding customer service. As the Manager, you will be responsible for managing staff, ensuring smooth workflow, maintaining quality standards, and driving business growth. Pay starts at $26 an hour plus tips.
- Recruit, train, and supervise cafe staff, including servers, cooks, and support staff
- Create staff schedules to ensure adequate coverage during peak hours and manage payroll efficiently
- Conduct regular performance evaluations and provide feedback to improve employee performance
- Foster a positive work environment that promotes teamwork, morale, and productivity
- Oversee day-to-day cafe operations, including opening and closing procedures, inventory management, and equipment maintenance
- Monitor food quality and presentation to uphold our standards of excellence
- Implement and enforce hygiene and safety regulations to ensure compliance with health codes
- Handle customer inquiries, concerns, and complaints promptly and professionally
- Inventory management (counting and ordering) for alcohol, food and dry goods
- Ensure an efficient delivery system between 3rd party vendors, POS ordering, kitchen printing, packaging orders and send off to customer/delivery driver
- Lead by example in delivering exceptional customer service and ensuring guest satisfaction
- Train staff on customer service best practices and empower them to exceed customer expectations
- Solicit feedback from customers and use it to make improvements in service and offerings
- Develop and manage budgets, including forecasting revenue and expenses
- Monitor financial performance and implement cost-control measures to optimize profitability
- Daily reconciling daily reports/cash handling
- Foster a culture of continuous learning and development among staff to ensure they remain engaged and motivated
Qualifications:
- 2-3 years experience as a General Manager in a fast-paced restaurant or cafe
- Strong leadership skills with the ability to motivate and inspire a diverse team
- Excellent communication and interpersonal skills
- Proven track record of delivering exceptional customer service
- Solid understanding of financial management principles
- Ability to work flexible hours, including weekends, and holidays
- Competent overseeing the kitchen department and familiar with Health Department risks and hazards
- Competent managing motivating both front of the house AND back of the house employees as the primary communication between the two
Preferred:
- Food Handler’s Card
- Serve Safe Manager Certified
Pay: $26.00 - $35.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
