Lead a Company Built on Integrity, Growth, and Excellence.
At Intown Plumbing, we believe great companies are built by great people. We're looking for an experienced, driven, and highly accountable General Manager to lead our operations, develop our teams, and help take our company to the next level.
This is not an entry-level leadership role. We're seeking someone with a proven history of successfully managing a plumbing and/or HVAC company, building high-performing teams, driving operational excellence, and producing measurable business results.
If you're a strategic leader who thrives on accountability, continuous improvement, and developing people while delivering exceptional customer experiences, we'd love to meet you.
What You'll Do
- Provide day-to-day leadership for all company operations.
- Develop and execute strategic plans that drive sustainable growth and profitability.
- Lead, coach, and mentor department managers while fostering a culture of accountability and excellence.
- Monitor and improve key performance indicators (KPIs) across all departments.
- Collaborate with ownership to establish company goals, budgets, and long-term initiatives.
- Improve operational efficiency while maintaining exceptional customer satisfaction.
- Recruit, develop, and retain top talent throughout the organization.
- Ensure company policies, procedures, and safety standards are consistently followed.
- Analyze financial reports, operational metrics, and performance data to make informed business decisions.
- Identify opportunities for process improvements and implement scalable systems.
- Maintain a positive, team-oriented culture built on integrity, communication, and continuous growth.
QualificationsRequired
- Minimum of 8 years of experience as a General Manager or higher executive leadership position within a plumbing and/or HVAC company.
- Must currently reside in or be based within the Dallas-Fort Worth Metroplex.
- Demonstrated success leading multi-department service organizations.
- Strong financial acumen with experience managing budgets, profitability, and operational performance.
- Proven ability to build, develop, and lead high-performing teams.
- Experience implementing processes, systems, and operational improvements.
- Exceptional leadership, communication, and decision-making skills.
- Ability to effectively balance strategic planning with day-to-day operational leadership.
Preferred
- Experience with ServiceTitan or similar field service management software.
- Strong understanding of residential and commercial service operations.
- Experience overseeing sales, customer service, dispatch, field operations, and administrative teams.
- History of driving company growth while maintaining exceptional customer satisfaction.
What Makes You Successful
- You lead by example.
- You create accountability without sacrificing culture.
- You make data-driven decisions.
- You remain calm under pressure and solve problems proactively.
- You value honesty, ownership, and continuous improvement.
- You understand that developing people is just as important as growing revenue.
Why Join Intown Plumbing?
At Intown Plumbing, we're building more than a plumbing company—we're building a team of professionals who genuinely care about serving our customers and supporting one another.
You'll have the opportunity to make a lasting impact on a growing organization where your leadership, ideas, and experience will directly influence the future of the company.
If you're ready to lead with purpose, build exceptional teams, and help shape the next chapter of a respected Dallas plumbing company, we'd love to hear from you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
