Overview
We are seeking a dynamic and energetic Lead Guest Services Associate to join our vibrant team! In this pivotal role, you will be the cornerstone of exceptional guest experiences, leading a dedicated team to deliver outstanding service at our event venues and hospitality spaces. Your leadership will ensure smooth operations, foster a welcoming environment, and elevate the overall guest journey. If you thrive in fast-paced settings, possess a passion for hospitality, and excel at managing teams, this opportunity is perfect for you! This paid position offers a chance to develop your management skills while making a positive impact on every guest interaction.
Responsibilities
- Lead and supervise guest services staff to ensure high standards of customer care and operational efficiency.
- Oversee shift management, including scheduling, task delegation, and real-time problem resolution.
- Manage daily operations at the venue, including check-in processes, guest inquiries, and service delivery.
- Coordinate event logistics and support event management activities to ensure seamless execution.
- Handle budgeting responsibilities related to guest services operations and monitor cash handling procedures accurately.
- Write detailed reports on operational activities, guest feedback, and incident documentation.
- Ensure compliance with health and safety regulations by maintaining first aid readiness and CPR certification among team members.
Skills
- Proven experience in <PERSON> roles or similar customer-focused positions with supervisory responsibilities.
- Strong background in events management and operational oversight within event venues or hospitality environments.
- Demonstrated leadership skills with experience supervising staff and managing teams effectively.
- Proficiency in Microsoft Office suite for report writing, scheduling, and communication purposes.
- Excellent managerial communication skills to motivate staff and coordinate with other departments.
- Deep understanding of customer service principles combined with shift management expertise.
- Knowledge of operational management practices including budgeting, cash handling, and resource allocation.
- Technical proficiency in venue equipment operation and safety protocols such as first aid and CPR certifications.
- Experience in managing event logistics, staff supervision, and operational decision-making processes.
Join us as a Lead Guest Services Associate to inspire your team, delight our guests, and create memorable experiences that keep everyone coming back!
Pay: $20.00 - $21.00 per hour
Benefits:
Work Location: In person
