At The Satanoff Agency, we’re committed to delivering exceptional insurance solutions and building lasting relationships. Our mission is simple: provide extraordinary service so clients become advocates. We value teamwork, integrity, and innovation—and we’re growing! Join us and be part of a positive, driven team that’s shaping the future of insurance.
About the Role
We are looking for a Agency Account Technician(s) to support our personal and commercial lines team and ensure smooth operations. This role is critical in providing outstanding client service, handling day-to-day tasks, and assisting Account Managers in delivering an exceptional experience.
Key Responsibilities
- Process daily downloads and certificates promptly.
- Manage printing, scanning, and faxing for the team of account managers.
- Answer incoming calls, screen diligently, and resolve service tasks.
- Assist with billing inquiries, claims, audits, and policy changes.
- Obtain a Property & Casualty (P&C) license within 6–9 months of employment.
- Follow up on quotes and late payment notices.
- Maintain accurate client contact information and agency management system data.
- Promote EFT or pay-in-full options and educate clients on referral programs.
- Request Google reviews and enhance client engagement.
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What We’re Looking For
- Efficiency & Organization: Ability to handle multiple tasks with minimal wasted effort.
- Integrity & Professionalism: Do what’s right, not just what’s easy.
- Adaptability: Thrive in a fast-paced, changing environment.
- Communication Skills: Clear, concise, and proactive in both phone and email.
- Team Player: Collaborates effectively with peers and supervisors.
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Preferred Skills
- Experience in insurance or customer service roles.
- Familiarity with agency management systems.
- Strong attention to detail and problem-solving skills.
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Why Join Us?
- Competitive salary and benefits.
- Positive, collaborative work environment.
- Opportunities for growth and professional development.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position is on-site. Are you willing to commute to Wayne, PA?
Work Location: In person
