Notice of Job Opening
POSITION:
139296 ADMINISTRATIVE SPECIALIST II
DEPARTMENT:
CC-Call Center
APPLICATION CLOSING DATE:
7/7/2026
Classification Code AA50 / Slot 0000
For ALL Faculty Positions - An unofficial/student copy of your transcript must be submitted along with your on-line application if the position you are applying for requires a degree and/or certificate. Official transcripts are required when you begin employment.
For Staff Positions - If you are applying for a position that requires a degree and/or certificate, an official transcript will be required when you begin employment.
***International transcripts must be evaluated through World Education Services***
If you are applying for a position that requires current Licensures/Certificates- a copy must be submitted along with your on-line application. Official current licensures/certificates will be required when you begin employment.
Please feel free to submit any electronic documents with your on-line application as an attachment.
STATE SALARY RANGE:
SC Pay Band GEN04 $30,700 - $39,900 - $49,100
ANTICIPATED HIRING RANGE - MIN:
$30,700
ANTICIPATED HIRING RANGE - MAX:
$39,900
CAMPUS:
Thomas E. Barton Campus
GENERAL RESPONSIBILITIES
In this challenging role, you will be supporting the CC-Call Center department at Greenville Technical College. Duties may include any or all of the following.
To service as a member of the call center team which will answer inbound calls from prospective and current students, business and industry, faculty and staff, and other in the campus community. This role is critical in providing timely, courteous, and accurate information to all inbound calls with a focus on excellent customer service.
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Answering all inbound phone calls during assigned shift, to include navigating the VOIP phone technology to ensure that all calls are routed as appropriate while providing excellent customer service to every person that places an inbound call. Communications can also include two-way texting/web chat.
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Handle all ticket escalations to appropriate department or supervisor to ensure that customer questions or concerns are handled with the appropriate service level metrics. Ensure that escalated tickets have pertinent information to assist internal business owners in closing ticket promptly.
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Maintain all service level metrics as determined by supervisor to include but not limited to: average speed of answer, call conversation quality average hold time, call volume, escalation level, average talk time, and abandoned call rate.
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Maintains knowledge of current policies and procedures and consult knowledge base as appropriate to ensure that accurate information is given to customers. Completes mandatory trainings in PD4me.
Knowledge, Skills, Abilities
Ability to manage a phone system for up to a 9 hr work shift, to include answering all inbound phone calls during assigned shift, to include navigating the VOIP phone technology to ensure that all calls are routed as appropriate. Providing excellent customer service, managing escalated tickets, resolving customer complaints and answering questions accurately.
Direct supervisor will be the call center manager. Work will be closely monitored by supervisor to ensure that service level metrics are being met, call quality is kept at an acceptable level, and that timeliness during assigned shift is being observed.
Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!
MINIMUM QUALIFICATIONS
A high school diploma. Related clerical experience may be substituted for a high school diploma.
PREFERRED QUALIFICATIONS
Associate degree; or HS diploma + 2 yrs related work experience in higher ed/call center environment. Prefer Bachelor's degree + 1 yr related work experience; or Associate degree + 3 yrs related work experience
Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)
It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.
*Greenville Technical College is a tobacco-free institution*
