Job Summary
We are seeking a dynamic and energetic General Manager – Floor Manager to lead our bustling restaurant operations. In this pivotal role, you will oversee daily restaurant activities, ensure exceptional customer service, and manage a talented team to deliver an outstanding dining experience. Your leadership will drive operational excellence, maintain high standards of food safety and quality, and foster a vibrant hospitality environment. This position offers an exciting opportunity for a motivated management professional passionate about food service and team development to make a significant impact in a fast-paced setting.
Responsibilities
- Lead and supervise all restaurant operations, including front-of-house and kitchen functions, ensuring smooth workflow and high-quality service delivery.
- Manage staff scheduling, training, and development to build a motivated and efficient team capable of exceeding guest expectations.
- Oversee food preparation, cooking processes, and food safety standards to ensure compliance with health regulations and quality benchmarks.
- Utilize POS systems such as Aloha POS or Micros POS for order processing, cash handling, and sales reconciliation with accuracy.
- Control inventory levels, monitor stock rotation, and coordinate with suppliers to minimize waste while maintaining product availability.
- Conduct shift management duties including overseeing customer interactions, resolving issues promptly, and maintaining a lively yet professional atmosphere.
- Analyze profit and loss statements to identify opportunities for revenue growth and cost control; implement strategies accordingly.
- Ensure adherence to food safety protocols, sanitation standards, and proper food handling procedures across all departments.
- Facilitate staff training programs focusing on customer service excellence, culinary skills, and operational procedures.
- Promote a positive team environment through effective communication, leadership development, and recognition initiatives.
Skills
- Extensive experience in food service management within quick service or fast food restaurants; casual dining or fine dining experience is highly valued.
- Strong knowledge of POS systems such as Aloha POS or Micros POS; proficient in cash handling and sales reconciliation.
- Proven ability in managing inventory control, food safety standards, and food production processes.
- Excellent leadership skills with experience supervising teams, conducting interviews, training staff, and managing shifts effectively.
- Solid understanding of restaurant management principles including budgeting, profit & loss analysis, and cost control strategies.
- Exceptional customer service skills with the ability to handle challenging situations professionally.
- Familiarity with culinary techniques, food preparation methods, kitchen management, and catering or banquet operations is preferred.
- Effective managerial communication skills to motivate staff and coordinate across departments seamlessly.
- Basic math skills for accurate cash handling and financial analysis; experience with managing hospitality teams is advantageous.
- A strong passion for hospitality combined with the ability to lead by example in a fast-paced environment.
Join us as we strive to create memorable dining experiences! We are committed to fostering an inclusive workplace where your leadership can shine—empowering you to inspire your team while delivering exceptional service that keeps guests coming back. All roles are paid positions designed to support your professional growth in the vibrant world of hospitality management!
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
Work Location: In person
