Learning & Development Manager
Locations: Arizona (AZ) or Tennessee (TN), USA
Salary Range: $110,000 – $120,000
Annual Bonus Opportunity: Up to 10% of Base Salary
Position Summary:
We are seeking an innovative and hands-on Learning & Development (L&D) Manager to lead the design, development, delivery, and continuous improvement of our organization's learning ecosystem. This role is responsible for creating scalable, engaging, and business-driven learning solutions that support leadership development, safety, compliance, operations, and professional growth across the organization.
The L&D Manager will partner closely with subject matter experts (SMEs), business leaders, HR, Safety, Operations, and Compliance teams to develop high-impact training programs that drive employee performance, operational excellence, and regulatory compliance.
This position blends instructional design, facilitation, LMS administration, learning technology, AI-enabled content creation, and strategic program management to ensure employees have access to modern, effective learning experiences.
Key Responsibilities & Duties:
Leadership Development
- Design, develop, and facilitate leadership development programs for frontline supervisors, emerging leaders, managers, and senior leaders.
- Partner with executives and department leaders to identify leadership competency gaps and translate them into meaningful learning solutions.
- Build blended learning experiences including instructor-led workshops, virtual learning, coaching, e-learning, cohort programs, and self-paced development.
- Support succession planning by creating leadership pathways that prepare employees for future growth opportunities.
- Measure leadership program effectiveness through assessments, learner feedback, behavior change, and business outcomes.
Safety, Compliance & Operations Training
- Partner on the development and ongoing management of company-wide safety, compliance, operational, and regulatory training programs.
- Partner with Safety, Operations, Compliance, HR, Legal, and other subject matter experts (SMEs) to identify training needs and develop engaging learning content.
- Ensure required compliance training remains current with federal, state, provincial, and company regulations.
- Develop standardized onboarding and operational training programs that improve consistency across locations.
- Support continuous improvement initiatives by identifying operational knowledge gaps and translating them into effective learning solutions.
- Monitor required certifications, recurring compliance training, and completion requirements through the LMS.
Instructional Design & Content Development
- Partner with SMEs across the organization to design, develop, and maintain high-quality learning content that supports business objectives.
- Apply adult learning principles and instructional design methodologies (ADDIE, SAM, etc.) to create engaging instructor-led, virtual, and digital learning experiences.
- Develop facilitator guides, learner workbooks, job aids, microlearning modules, videos, assessments, and reference materials.
- Ensure all learning materials reflect company branding, policies, and operational standards.
- Continuously evaluate and refresh existing training content to ensure accuracy, effectiveness, and relevance.
Learning Management System (LMS) Administration
- Serve as the primary administrator for the Learning Management System (LMS).
- Manage course creation, learning paths, enrollments, certifications, reporting, permissions, and system maintenance.
- Organize and maintain LMS architecture including course catalogs, tagging, learning plans, and certifications.
- Monitor completion rates, compliance deadlines, learner engagement, and overall system performance.
- Troubleshoot LMS issues and partner with vendors on enhancements, upgrades, and integrations.
- Generate reports and dashboards that provide actionable learning insights to business leaders.
AI-Enabled Learning & Innovation
- Utilize AI tools (ChatGPT, Claude, Synthesia, and AI-enabled authoring platforms) to accelerate instructional design, content creation, assessments, scenario development, and multimedia production.
- Develop repeatable AI workflows that improve efficiency while maintaining instructional quality and brand consistency.
- Stay informed on emerging learning technologies and AI trends to continuously modernize the organization's learning strategy.
- Review and validate AI-generated content to ensure accuracy, compliance, and instructional effectiveness before deployment.
Learning Strategy & Program Management
- Conduct organizational training needs analyses in partnership with HR Business Partners and department leaders.
- Manage the complete learning lifecycle from needs assessment through design, development, implementation, evaluation, and continuous improvement.
- Develop annual learning roadmaps aligned with organizational goals and business priorities.
- Track and report on learning KPIs including completion rates, learner engagement, knowledge retention, compliance metrics, and business impact.
- Manage relationships with external vendors, facilitators, and learning partners.
- Administer the Learning & Development budget, including technology, content subscriptions, and external training programs.
Qualifications:
Required
- Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field (or equivalent experience).
- 5+ years of experience in Learning & Development, Talent Development, Organizational Development, or Instructional Design.
- Experience developing leadership, compliance, operational, and safety training programs.
- Hands-on experience administering an LMS (Cornerstone, Workday Learning, Docebo, Absorb, TalentLMS, or similar).
- Experience partnering with subject matter experts to design and develop learning content.
- Practical experience using AI tools (ChatGPT, Claude, Synthesia, generative authoring platforms, etc.) to accelerate learning content development.
- Strong instructional design skills and understanding of adult learning theory.
- Excellent facilitation, project management, communication, and stakeholder management skills.
Preferred
- Experience within a multi-location organization.
- Experience supporting field operations, manufacturing, transportation, automotive, dealership, or industrial environments.
- Experience developing safety and compliance training programs.
- Familiarity with Articulate 360, Rise, Camtasia, Adobe Captivate, or similar authoring tools.
- ATD, CPTD, instructional design, or learning technology certification.
- Experience measuring learning effectiveness using Kirkpatrick or similar evaluation models.
- Background in organizational change management, coaching, or leadership development.
Physical Demands
Lifting and Carrying:
Sedentary
Standing, bending, sitting, kneeling:
Minimal periods of standing, bending, sitting, kneeling
Working Conditions
Work Setting:
Indoor Work Setting
Noise Level:
Minimal Noise Level
Shift:
Days Shift (Mon - Fri)
Who we are:
Velocity Vehicle Group (VVG) is one of the largest full-service commercial truck dealership groups in North America, providing best-in-class solutions across transportation, logistics, and fleet services. With a strong presence across the United States and a reputation built on integrity, innovation, and customer commitment, VVG delivers comprehensive sales, service, parts, financing, and support solutions for commercial vehicle customers.
At Velocity Vehicle Group, our people drive our success. We are committed to creating a culture where employees are empowered to learn, grow, and build rewarding careers. Through continuous investment in leadership development, technology, operational excellence, and employee engagement, we foster an environment where innovation and collaboration thrive.
As our organization continues to grow, we are focused on developing future leaders, embracing emerging technologies, and delivering exceptional experiences for both our employees and customers. We believe learning is a competitive advantage, and we are dedicated to equipping our teams with the knowledge, skills, and tools needed to succeed in a rapidly evolving industry.
When you join Velocity Vehicle Group, you become part of a team that values safety, integrity, accountability, teamwork, and continuous improvement—where your contributions make a meaningful impact and your career growth is supported every step of the way.
