Position Summary: This position is responsible for managing overall practice operations which includes over 30 providers and 175+ support staff. This role ensures the practice goals, objectives, vision and budget are achieved. Works with executive leadership to develop and execute short and long-range plans with a focus on continuous growth, improvement and efficiency. Direct oversight of daily operations including management, processes, and functions.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
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Create an environment that is consistent with the Company’s values and objectives
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Execute an aggressive and strategic business plan to develop and grow the market, practice and internal processes in conjunction with executive leadership
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Serve as a liaison between the physicians and the executive team. Frequent meetings and communications with physician leadership to address upcoming needs and address any issues or concerns.
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Provide leadership and serve as a mentor and coach to practice management team; frequent interactions to provide oversight and direction to department leaders
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Support the management team in resolution of provider related concerns and communicate ongoing concerns to executive leadership
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Monitor compliance with all State and federal statute requirements, i.e. OSHA, CLIA, HIPAA
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In conjunction with the Credentialing Specialist, ensure all licenses, certifications and enrollments are accurate, current and completed in a timely manner. This includes completing applications and coordinating renewals with Providers.
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Assist with the transition of acquired practices within the local market
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Responsible for the recruitment, integration and onboarding of new physicians and providers into the practice
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Responsible for monitoring, supporting and identifying possible solutions to meet or exceed operational and customer service goals and objectives across all facets of the practice, i.e. aesthetics, general dermatology, and mohs
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Set and oversee staff productivity levels; make staffing adjustments/recommendations as needed to address problem areas.
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Maintain thorough knowledge and understanding of Practice Management systems and can utilize proficiently
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Responsible for daily, weekly, monthly monitoring of defined KPI’s and other performance indicators
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Assist with the development of budgets and ensure growth targets are met
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Responsible for the financial results of the practice including achieving set volume and revenue targets, capital expenditure planning, management of labor hours, and control of supply and other expenses
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Oversight of facilities use, and communication with landlord/s
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Oversight of marketing efforts, practice quality assurance, and IT needs
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Assist provider staff with business issues, non-clinical concerns and customer services issues
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Serve as the Compliance Manager for assigned practices
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Responsible for new facilities setup and project management i.e.; phone, electric, internet, gas, etc.
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Maintain the master list required for all new locations/constructions and coordinate stocking of facilities prior to opening; this includes supplies as well as equipment and furnishings
Experience Requirements
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Bachelor’s degree required
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10 years extensive practice or healthcare management experience, dermatology preferred.
Knowledge, Skills and Abilities Requirements
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Knowledge of Billing, CPT Coding, General Accounting, Human Resources and Information Systems Management
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Advanced skills with Microsoft applications which includes Outlook, Word, Excel, PowerPoint and Access, as well as other web-based applications.
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Able to produce complex documents, perform analysis and maintain databases
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Strong interpersonal, oral and written communication skills
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Ability to evaluate and monitor clinical capabilities and skill levels
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Ability to develop and execute business plans and achieve strategic marketing and operating goals
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Ability to manage, develop and motivate employees
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Ability to prepare, interpret and analyze financial statements
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Ability to round between practices on a weekly basis
ADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.
