Overview:
PRN Position
Monday-Friday
Join UF Health and be part of a team committed to exceptional patient care, innovation, and community impact. We are currently seeking a passionate individual who is eager to make a difference in a dynamic healthcare environment.
The health technician participates in the care of patients in a physician office setting by measuring and recording vital signs, placing patients in rooms, completing simple tasks to prepare patients for exams/procedures and providing patient/family support. The health technician assists the nursing staff and healthcare provider during exams when necessary. Performs clinic specific technical skills.
Responsibilities:
Patient, electronic health record, and exam rooms are appropriately prepared per practice guidelines and provider preference.
Achieves:
- Patient and facility are appropriately prepared prior to exam/procedure.
- Necessary equipment is available and in proper working order.
- Providers receive appropriate assistance with examinations, procedures, and treatments.
- Serves as a patient care advocate by providing comfort, privacy, and support to the patient and communicates patient's need to the provider.
- Maintains chain of custody of all patient specimens.
- Meets competency requirement for clinic-specific procedures which may include laboratory specimen procurement, emergency response plan, etc.
- Able to identify deviations in vital signs outside of accepted parameters for specific patient clinic populations. Deviations are reported to the appropriate Licensed Medical Practitioner (LMP) or lead nurse.
Exceeds:
- Serves as a role model for peers.
- Consistently functions in a proactive manner to anticipate patient and provider needs.
- Consistently assists others and independently assumes additional responsibilities.
- Routinely receives compliments from patients, coworkers, and provider regarding patient care.
Practice flow and room utilization are efficient.
Achieves:
- Aware of patient arrivals and departures.
• Informs patients of practice delays, informs clinic management as appropriate, and monitors patients throughout visit. • Places patients in rooms in a timely manner.
- Facilitates room turnover and room preparation between patients.
- Organizes and reprioritizes work based on patients' needs, available resources, provider requests, and practice requirements.
- Verbal and written communications are clear, accurate, and in accordance with physician protocol, UFHP policies and other regulations.
- Responsible for cleaning and sterilizing of medical instruments.
Exceeds:
- Recognized as a resource by peers.
- Proactively identifies issues with the practice schedule and facilitates resolution.
- Identifies and participates in the implementation of opportunities for improved clinic flow and visit preparation.
- Completes work consistently ahead of schedule.
- Consistently assists others and independently assumes additional responsibilities.
Ensures that all members of the healthcare team have current and necessary information to provide safe patient care.
Achieves:
- Demonstrates ability to retrieve information pertinent to the visit.
- Scans documents into patients' medical record per practice guidelines as necessary.
- Access, use and disclosure of PHI are provided to professionals with need to know, in accordance with UFHP policy and procedures.
- Chart documentation reflects the care and/or procedure provided.
- Completes point of care testing after training for performing the test is provided, and hands off results to other members of healthcare team.
Exceeds:
- Recognized by providers and peers as an expert in documentation.
- Serves as a preceptor to other staff members.
- Takes initiative to improve and expand existing skills.
Patient phone calls will be processed accurately and in a timely manner per UFHP and practice specific policies.
Achieves:
- Answers telephone in a customer-friendly manner, using patient first guidelines.
- Accurately refers patient's questions to appropriate staff members.
Exceeds:
- Consistently assists others by answering incoming telephone calls and routing messages to appropriate staff.
- Consistently acts in a proactive manner to enhance patient satisfaction.
Practice environment is maintained in accordance with UFHP policies and procedures and safety/infection control standards.
Achieves:
- Rooms are cleaned per infection control standards.
- Rooms are stocked with appropriate supplies routinely per practice protocol.
- Pharmacy and medical supplies are appropriately secured.
- Supplies are ordered and restocked in a timely manner and with attention to cost control.
- Equipment is functional and properly maintained; faulty equipment is promptly removed from service.
- Safety risks are minimized through compliance with policies, procedures and protocols (temperature logs, etc.).
- Ensures emergency readiness and initiates timely emergency measures as appropriate.
- Safety hazards are immediately reported to supervisor.
- Understands and initiates disaster and fire responses per guidelines.
Exceeds:
- Suggests ways to decrease potential safety risks.
- Recognized as a resource for equipment function and troubleshooting.
- Suggests ways to correct safety risks and develops creative solutions to problems.
Contributes to the efficient operation of the practice by performing other related duties as may be required.
Achieves:
- Assigned tasks are performed willingly and within the time frame as requested.
- Assists patients with navigation to the correct areas.
- Maintains a patient centered focus providing hospitable and empathetic service.
- Participates in float staff assistance when requested.
- Day to day clinical operations including ordering supplies, checking equipment, troubleshooting patient care issues, notifying supervisor of any relevant issues, and checks emergency equipment per practice guidelines.
Exceeds:
- Anticipates practice needs and attempts to avert issues.
- Acts as a role model for peers.
- Consistently assists others and independently assumes additional responsibilities.
- Routinely receives compliments from patients, coworkers, and providers regarding patient care.
Qualifications:
Minimum Education and Experience Requirements:
- High school diploma or equivalent preferred.
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State of Florida CNA Certification or current nursing student preferred.
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Basic Life Support (CPR) is required or must be obtained within the first month of employment.
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Person should display initiative, have the ability to multitask and be able to take on responsibilities.
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Proven ability to problem-solve and be a team member is essential.
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Understanding of medical terminology preferred.
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Must complete clinic-specific training requirements and demonstrate competency of these to UFP nurse education team.
Motor Vehicle Operator Designation:
- Employees in this position: Will not operate vehicles for an assigned business purpose
Licensure/Certification/Registration:
- Basic Life Support (CPR) is required or must be obtained within the first month of employment. Must maintain current Basic Life Support (CPR).
