We are growing as a modern, client-focused Managed Services Provider (MSP) that supports small and mid-sized businesses through advanced IT solutions, cybersecurity, and strategic consulting. We go beyond break/fix support — our mission is to deliver scalable, secure, and future-ready technology environments.
As a small, agile team, every hire makes a real impact. We’re looking for a Senior IT Support Engineer who thrives in a fast-paced, do-it-all environment and is confident leading projects, solving complex issues, and working directly with clients.
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Provide Tier 2/3 support for desktops, servers, networks, cloud services, and cybersecurity
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Lead and execute infrastructure and cloud projects (migrations, deployments, upgrades)
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Build trusted relationships with clients through exceptional service and technical leadership
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Manage and support environments built on Microsoft 365, Windows Server, Active Directory, and Azure AD
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Use RMM and PSA tools like for monitoring, automation, and ticketing
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Document systems, configurations, and SOPs
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Mentor junior team members and contribute to team knowledge and process improvements
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5+ years of professional experience in IT support, systems administration, or MSP work
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Strong technical foundation in:
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Microsoft 365, Exchange Online, Azure AD
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Windows Server, Group Policy, DNS/DHCP
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Network configuration and troubleshooting (firewalls, VPNs, VLANs)
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Desktop and application support (Windows/macOS)
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Experience managing and delivering IT projects
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Excellent communication and documentation skills
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A proactive, self-starting mindset with a customer-first attitude
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Familiarity with PowerShell or other scripting is a plus
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Experience with VoIP platforms (e.g., 3CX, RingCentral)
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Familiarity with cybersecurity tools (EDR, MFA, compliance frameworks, SIEM)
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Experience with cloud migrations, backup solutions, or SaaS integration
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Certifications (a plus):
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Microsoft (MCP, MCSA, MS-900, AZ-104, etc.)
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CompTIA (A+, Network+, Security+)
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Cisco (CCNA), Fortinet, or other vendor-specific credentials
We offer a comprehensive and competitive benefits package designed to support your personal and professional growth:
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401(k) with company matching
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Health, dental, and vision insurance
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Health savings account (HSA)
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Life insurance
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Paid time off
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Parental leave
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Flexible schedule
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Tuition reimbursement
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Professional development assistance
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Retirement plan
We’re not your typical MSP. We move fast, solve problems thoroughly, and make space for growth. You’ll have autonomy, variety in your day-to-day work, and the chance to help shape the future of our services. We believe in hiring great people — and then getting out of their way.
