Description
We Act with Agility.
We’re a team that moves fast, thinks forward, and adapts to what’s next. By staying flexible and decisive, we turn momentum into impact and ideas into action. Join us and help shape what’s next.
Perks & Benefits That Support You:
-
Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
-
Competitive 401(k) match to help you invest in your future
-
Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
-
We’re committed to your development with career advancement and professional growth
Compensation Details: The salary range for this position is $65,000-$75,000 annually.
Join our team as a Commercial Accounts Project Manager
In this role, you’ll be the central connection point between clients, our internal teams, and service operations—ensuring communication flows smoothly and relationships stay strong. You’ll also partner closely with sales leadership to spot opportunities, drive growth, and help shape strategic account success.
What you'll do:
Manage new and existing loss assignments from start to finish, coordinating with clients, franchises, and vendors to ensure satisfaction and adherence to guidelines, pricing, and timelines
Lead daily client communication, delivering updates and outcomes that meet cost, quality, and speed expectations while maintaining strong customer service
Resolve service, quality, and invoicing issues by negotiating with stakeholders and analyzing data, contracts, and documentation to drive effective solutions
Oversee project management activities, including organizing priorities, adapting to changing needs, and maintaining accurate records across systems and vendor portals
Review and audit estimates, scopes, invoices, and work orders to ensure accuracy, compliance, and alignment with client requirements
Support operational efficiency by developing strategies, collaborating with the Project Auditing team, and ensuring smooth project transitions
Serve as a resource to the franchise network by providing guidance on scoping, documentation, reporting, invoicing, and best practices while maintaining vendor portals and account documentation
What you'll bring:
Proficiency with Microsoft Office Suite and strong overall computer skills
Excellent communication and interpersonal abilities
Proven capacity to manage multiple projects, prioritize effectively, and meet deadlines
Strong problem‑solving skills with sharp attention to detail
2+ years of experience in client service, billing, auditing, or operations support
Proficiency with restoration industry tools such as Restore 365, XactAnalysis, and Xactimate (or equivalent)
Required experience with Cotality products, including Workspace, Estimate, and Validate
Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards) and preferred knowledge of unsanitary water categories 2, 3, and Special Situations
Experience using time‑and‑material estimating programs
Working Conditions:
Work is performed remotely; some travel may be required. During CAT events you may need to work at night or during the weekends.
About SMB:
ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales:
ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. While each brand has its own identity, we share a vision:
to become the most admired brand in every industry we serve. Our purpose—
Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.
Equal Opportunity Employer:
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
Accessibility & Accommodations:
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at
[email protected].
Pre-Employment Screening:
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Privacy Policy:
https://www.servicemaster.com/california-applicant-privacy-notice/
