About Us
Super Optical has been serving independent eyecare professionals across the globe for decades by providing high-quality ophthalmic lenses and innovative technology. Our FastGrind system is changing the way independent practices deliver eyewear by allowing them to surface progressive lenses in-office and provide same-day service while significantly reducing laboratory costs.
We are looking for an energetic, relationship-focused Inside Sales & Account Manager to help grow our lens business while supporting our FastGrind sales efforts.
Position Summary
This position combines account management, inside sales, and customer success. The successful candidate will build strong relationships with existing customers, grow ongoing lens sales, support new FastGrind installations, and assist our outside sales team by nurturing leads and maintaining customer engagement throughout the sales process.
If you enjoy building long-term customer relationships, solving problems, and helping customers improve their businesses, we'd like to meet you.
Responsibilities
· Manage and grow an assigned portfolio of existing customer accounts.
· Develop ongoing lens sales through regular customer contact.
· Conduct proactive outbound calls and emails to identify new opportunities.
· Coordinate with production and customer service to ensure exceptional customer experiences.
· Answer product questions regarding ophthalmic lenses and FastGrind technology.
· Assist customers with ordering, inventory planning, and product recommendations.
· Help onboard new customers and ensure successful adoption of our products.
· Identify opportunities to increase customer profitability through additional products and services.
· Support the FastGrind sales team by:
o Following up with prospective customers.
o Scheduling demonstrations and meetings.
o Preparing quotations and proposals.
o Maintaining CRM records and sales pipeline.
· Attend occasional trade shows and industry meetings.
Qualifications
· Previous inside sales, account management, or customer service experience.
· Strong communication and relationship-building skills.
· Self-motivated with the ability to work alone or within a group.
· Highly organized with excellent follow-up habits.
· Comfortable making outbound sales calls.
Preferred Qualifications
· Experience in the optical, ophthalmic, medical device, or healthcare industry.
· Knowledge of ophthalmic lenses, optical laboratories, or optometry practices.
· Experience supporting technical or capital equipment sales.
· Experience using CRM software.
· Proficiency with Microsoft Office.
What We're Looking For
The ideal candidate is someone who:
· Enjoys talking with customers every day.
· Takes ownership of customer relationships.
· Is naturally curious and asks great questions.
· Can identify opportunities to help customers become more profitable.
· Works well with both sales and operations teams.
· Wants to be part of a growing company introducing innovative technology to the independent optical market.
Compensation & Benefits
· Competitive base salary
· Performance-based commission and bonus opportunities
· Paid vacation and holidays
· Health benefits (if applicable)
· Retirement plan (if applicable)
· Ongoing product and industry training
· Opportunity for career growth in a rapidly expanding business
Why Join Super Optical?
We're passionate about helping independent eyecare professionals compete with large retail chains by providing innovative technology and exceptional service. You'll work directly with customers who value personal relationships and become an important part of helping practices improve profitability while delivering better patient care.
Pay: $45,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
