Job Overview
We are seeking a dynamic and energetic Call Center Operator to join our team and provide exceptional communication support to our clients and internal departments. In this vital role, you will manage high-volume phone calls, direct inquiries efficiently, and ensure smooth operation of our multi-line phone systems. Your ability to communicate clearly, handle diverse customer needs, and demonstrate technical proficiency will be instrumental in delivering outstanding service. This paid position offers an exciting opportunity to develop your administrative and customer service skills in a fast-paced environment.
Duties
- Direct incoming calls in a professional manner developing a line of questioning to properly direct or answer an inquiry and take messages or transfer to voice mail system
- Schedule, reschedule or cancel appointments using Electronic Health Records (EHR) system
- Print next day schedule and make reminder calls daily
- Provide information about open access and other methods to access services to callers
- Open new charts, assign chart numbers and complete first contact entry
- Take messages – for med staff, clinicians, prescription requests,
- Respond to emergency situations and crisis calls as necessary
- When necessary, collect client information necessary for billing
- Accept payments made by phone for services rendered from clients and document properly using EHR
Requirements
- High School Diploma or Equivalent
- Office experience
- Background void of issues related to abuse or neglect
- Valid Kansas driver's license with favorable record
Pay: $15.87 - $18.27 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Family leave
- Flexible spending account
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
