Job Title: Data Center Technician - L2
Location: Reno, NV
Duration: 12 months +
Start Date: Mid-September
Important NOTES:
- Please note the shifts they prefer on the submittal form.
- Shift Details: This role follows a 4x10 schedule.
- Please note your shift preference, if any, in the submission notes.
- We need one candidate for each shift below.
- Sunday–Wednesday, 9:00am–8:00pm (1-hour lunch)
- Wednesday–Saturday
- 4–5 years of experience working in a data center or equivalent technology environment; 2–3 years in a customer service-oriented role.
- Coordinate, schedule, and manage all routine break-fix and maintenance tickets and activities.
- Receive, rack, stack, and install all equipment in data centers; troubleshoot hardware issues.
- Assist with racking, installation, and configuration of servers, network, storage, and other hardware assets.
- Provide full end-to-end RMA support — from ticket creation, replacement, packing, and return shipping — for DGX, Supermicro, Quanta, Arista, and other vendors.
- Box, label, and transfer assets intra-DC and inter-DC; coordinate transfers to/from other warehouses..
- Deliver dedicated customer and general population data center support.
- Open, action, and resolve JIRA work tickets within targeted SLA timeframes.
- Perform other responsibilities as assigned.
- Familiarity with Linux Ubuntu, CentOS; DGX OS and XenServer a plus.
- Knowledge of network switches (Arista), Ethernet connectivity, IP addressing, routing tables, VLANs, and network mapping; Mellanox InfiniBand a plus.
- Experience with Supermicro, Dell RP series (preferred), HPE servers, DGX servers (a plus), and Arista/Mellanox networking hardware.
- 4+ years of experience in a 24x7 production data center supporting internal and external clients.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Highly analytical with strong attention to detail.
- Experience with JIRA, Netbox, and ServiceNow.
- Mellanox product expertise and experience with InfiniBand fabrics and networking.
- Design, install, and manage cabling inter- and intra-rack.
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Pay: $35.00 - $42.00 per hour
Work Location: In person
