Front Desk Coordinator (Full-Time or Part-Time)
The Spa at Litchfield Hills
The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.
As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.
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Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
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Manage high-volume phone and scheduling systems with accuracy and efficiency
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Coordinate and maintain a dynamic appointment book to optimize daily operations
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Deliver personalized service by recommending treatments and retail products
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Process transactions and encourage pre-booking to enhance guest retention
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Collaborate with team members to ensure smooth workflow and elevated service standards
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Maintain a calm, organized front desk environment while multitasking effectively
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2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
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Strong communication skills with the ability to engage a diverse clientele
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Proven ability to multitask and problem-solve in a fast-paced setting
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Detail-oriented with excellent organizational skills
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Comfortable with computers, scheduling software, and point-of-sale systems
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Professional presentation, demeanor, and strong interpersonal skills
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Open to feedback and committed to continuous improvement
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Availability for evenings and at least one weekend day
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Competitive starting pay with opportunities for advancement
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A supportive, team-oriented culture
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Opportunity to grow within a well-established spa environment
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Hands-on experience in luxury hospitality and guest services
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Matching 401(k)
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Paid Sick Leave
