Essential Job Functions:
- Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino Pittsburgh entity or by a guest of Rivers Casino Pittsburgh.
- Greet the guest with positive body language friendly demeanor in accordance with the 10-5 rule
- Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities (when requested), and thank guests with genuine appreciation.
- Open doors and assist guests/visitors entering and leaving property.
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, laundry services).
- Transport guest luggage to and from guest rooms and/or designated bell area.
- Assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
- Communicate parking procedures to guests/visitors.
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.
- Ensure uniform and personal appearance are clean and professional
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
- Comply with quality assurance expectations, standards and hotel rating guidelines.
- Move at a speed required to respond to work situations (e.g., run, walk, jog).
- Maintain proper storage and labeling of guest keys and tags.
- Keep the valet area and front of the hotel entrance neat and free of trash.
- Ability to share or divide attention among several ongoing activities, projects or assignments
- Hand out valet tickets and perform damage inspections of all vehicles before parked.
- Hang coats and tag luggage for guests.
- Conduct daily walk through/inspections of Valet driveways. Parking areas and Guest Service Storage areas to ensure cleanliness and Safety.
- Performs room checks for occupancy and completes room moves for the guest
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
- All other duties as assigned
Qualifications (Knowledge, Skills, and Abilities):
- High School diploma or general education degree preferred.
- Must have Valid Driver’s License and be at least 21 years of age
- Previous guest service, front door or bell service experience in a luxury property preferred
- Previous customer service experience preferred
- Excellent communications skills, both verbal and written English required.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
- Must be able to bend, reach, kneel, twist and grip items on a regular basis.
- Must be able to adjust to changing priorities
- Must know and abide by all applicable federal DOT, state, and local driving regulations.
- Ability to drive a manual or standard shift transmission is preferred.
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
