Operations Manager
The Opportunity:
The Operations Manager organizes the plant in such a way that a maximum efficiency under safe working conditions is realized while retaining quality and production standards
How you will impact Smurfit WestRock :
-
Visit the work area frequently to ensure compliance, and discusses safety issues with team. Explains to team that safety excellence is expected and is a requirement of employment. Encourages the team to report incidents, near-misses and unsafe conditions. SKNA employees regardless of level, position or tenure are responsible for upholding the safety standards regulations and policies.
-
Carries out periodic reviews on what works and doesn't work within the function & process and define solutions
-
Conducts a Performance Development Reviews (PDR) with each employee of the plant's production (Management) function on an annual basis, and with the team as a whole, in order to address any issues inhibiting performance, either on an individual level or on the part of the production (Management) team as a whole
-
Reviews, on a regular basis with other members of the Plant's Management Team, the processes in the production (Management) function to ensure that they are delivering what is required in an effective manner
-
Keeps up to date on new development and foster learning & development among the team
-
Advises, in the first instance, the General Managers at the earliest opportunity of any concerns he/she may have regarding the Performance of the department and/or its processes
-
Oversees that cross training takes place among the team
-
Define KPIs for all direct reports (which are cascaded down to the individual team members) and ensure timely follow up and delivery with monthly reports to General Manager
-
Participates as a member of the Plant's Management team in formulating its business strategies, plans and budgets and monitoring its (subsequent) performance so as to ensure that the goals are achieved
-
Responsible for increasing the productivity of employees and machines by reducing down time and by improving efficiency
-
Develop and execute operational plans including performance targets and budgets
-
Lead the development and execution of processes and plans to meet all required Safety, Quality, Delivery and cost targets. Set standards of performance for and personnel
-
Promote and deploy the use of continuous improvement techniques and practices (lean mfg., 5S, factory physics, etc.). Assure internal metrics (Top 10) and improvement efforts support company goals and objectives
-
Develops respective Programs aimed at the improvement of the quality level of the products and services in order to maximize customer satisfaction
-
Coach, empower, motivate and manage team of managers and individual contributors, including making hiring and termination decisions, performance evaluations, etc.
-
Initiate Training Programs for all levels of production employees in accordance with the short term and long term strategy of the plant (attitude, skills, know-how) with special attention to Health & Safety Programs
-
Stimulates, motivates and educates the plant employees, to create good working conditions, working relations and communication
-
Prepares, advises and implements machinery investments, layouts and other means that will increase capacity and will decrease cost
-
Manages the routine (daily, weekly, monthly etc.) processing activities typically associated with the function of an Operations Manager in compliance with the Standards set by the Group
-
Ensures that his/her direct reports have the knowledge and skills, encourages their development and flexibility, co-ordinates their work and provides guidance and support whenever necessary
-
May be assigned to other projects and duties
What you need to succeed:
-
Excellent interpersonal & communication skills (verbal and written), dealing with individuals at all levels; comfortable to represent the company in the best possible light, using various means of communication (presentations, customer briefs etc.)
-
Computer proficiency - Advance MS Office
-
Bachelor's or Master's degree in business, in industrial packaging or a related field (i.e. manufacturing industry) preferred
-
10 + years' experience in TQM, ISO, Six Sigma, Lean Manufacturing or Process Improvement
-
High energy, with the ability to work in fast-paced environment
-
Proven leadership skills and ability to motivate & develop both senior and junior level staff
-
Ability to work with various departments (sales, finance, HR etc.) to resolve challenges
-
Capable of building strong relationships internally and externally (e.g. key customers, suppliers etc.)
-
Able to drive team to continuously improve processes and foster good working relationships
-
Applies analytical thinking
-
Capable of stepping back and let the direct reports handle day to day issues with their teams
-
Set clearly defined targets for direct reports
-
Use sound commercial judgment in all dealings with external providers/suppliers
-
Ability to work against strict deadlines and deliver on time
-
Capable of prioritizing various tasks among team
-
Provide sound information to General Manager, supporting him/her in his/her decision making process
-
Display well developed organizational skills, demonstrate initiative & judgment
