Thunderbird Entertainment Inc. is seeking a highly organized, creative, and strategic Event & Promotions Supervisor to lead all property-wide events and promotional initiatives. This role oversees the planning, execution, and performance of casino promotions, VIP experiences, community events, and property-wide celebrations. The Event & Promotions Supervisor will ensure that every promotion and event enhances guest engagement, supports revenue goals, and elevates the Thunderbird Casino brand.
This role requires hands-on leadership, strong collaboration across departments, and the ability to thrive in a fast-paced entertainment environment.
The Event & Promotions Supervisor will work hours appropriate to meet the needs of the operational needs, which may include nights, weekends and holidays.
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DEMONSTRATES CAPACITY TO PERFORM DUTIES EXHIBITING THE HIGHEST ETHICAL STANDARDS, INCORPORATING BEST PRACTICES, EXEMPLIFYING THE VALUES EXPECTED WITHIN THE DEPARTMENT, AND FOR PROMOTING THE MISSION AND VISION OF THE ORGANIZATION.
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MAKE APPROPRIATE DECISIONS THAT REFLECT POSITIVELY ON CASINO.
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MAINTAIN PROPER COMPLIANCE AT ALL TIMES WHILE ADHERING TO DEPARTMENT P&P, TICS, SICS AS WELL AS TITLE 31 TRAINING AND GUIDELINES THEREIN.
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PLAN, LEAD, AND EXECUTE ALL CASINO EVENTS INCLUDING VIP PARTIES, ENTERTAINMENT NIGHTS, ANNIVERSARY CELEBRATIONS, HOLIDAY EVENTS, AND LARGE-SCALE PROMOTIONS.
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DEVELOP DETAILED EVENT SCHEDULES, TIMELINES, AND PRODUCTION PLANS; MANAGE ALL LOGISTICAL ELEMENTS.
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OVERSEE EVENT SETUP AND BREAKDOWN, ENSURING BRAND STANDARDS AND GUEST EXPERIENCE EXPECTATIONS ARE MET.
WORK DIRECTLY WITH VENDORS, ENTERTAINMENT ACTS, DECOR PROVIDERS, AND INTERNAL TEAMS TO DELIVER SEAMLESS EVENT EXECUTION.
- DEVELOP ENGAGING PROMOTIONS THAT DRIVE GUEST TRAFFIC, INCREASE PLAY, AND SUPPORT CASINO REVENUE GOALS.
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WORK WITH THE DIRECTOR OF MARKETING TO CONCEPT AND EXECUTE MONTHLY, QUARTERLY, AND ANNUAL PROMOTIONAL CALENDARS.
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COORDINATE WITH PLAYERS CLUB, IT, FINANCE, AND SECURITY TO ENSURE ALL PROMOTIONS ARE COMPLIANT WITH TRIBAL GAMING REGULATIONS.
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HELP PREPARE AND SUBMIT INTERNAL CONTROLS (ICS) AND PROMOTIONAL DOCUMENTATION TO REGULATORY AGENCIES AS REQUIRED.
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OVERSEE THE FUNCTIONALITY OF EVENTS RELATIVE TO GUEST EXPERIENCE.
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COLLABORATE WITH MARKETING, VIP SERVICES, FOOD & BEVERAGE, OPERATIONS, AND FACILITIES FOR SUCCESSFUL CROSS-DEPARTMENTAL EXECUTION.
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PROVIDE CLEAR COMMUNICATION TO ALL DEPARTMENTS INVOLVED IN UPCOMING EVENTS AND PROMOTIONS.
- ENSURE ALL EVENTS AND PROMOTIONS REFLECT THUNDERBIRD CASINO'S BRAND IDENTITY AND GUEST EXPERIENCE STANDARDS.
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MONITOR GUEST ENGAGEMENT AND FEEDBACK TO IMPROVE FUTURE PROMOTIONS AND EVENT QUALITY.
- CREATE REPORTS FOR EVENTS AND PROMOTIONS BASED ON ROI AND GUEST FEEDBACK.
- ASSISTS WITH CAPTURING EVENT CONTENT FOR SOCIAL MEDIA, WEBSITE FEATURES, AND DIGITAL MARKETING CAMPAIGNS.
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MANAGE EVENT AND PROMOTIONS BUDGETS, TRACK EXPENSES, AND ENSURE COST-EFFECTIVE EXECUTION.
- PROVIDE POST-EVENT AND POST-PROMOTION REPORTS INCLUDING ATTENDANCE, ENGAGEMENT METRICS, FINANCIAL SUMMARIES, AND RECOMMENDATIONS.
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MAINTAIN ACCURATE DOCUMENTATION FOR COMPLIANCE AND AUDIT PURPOSES.
- OTHER DUTIES AS ASSIGNED OR REQUESTED BY MANAGEMENT.
- Excellent communication, leadership, and organizational skills.
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Ability to multitask in a fast-paced, deadline-driven environment.
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Proficiency in Microsoft Office.
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Experience with project management tools and marketing platforms strongly preferred.
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Required to walk, sit and stand for periods of time.
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Ability to push, lift and carry up to [SO] lbs.
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Ability to bend, scoop, kneel and move intermittently throughout the day. Must be able to lift up to
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[SO lbs] with our without accommodations.
