Location: J & J Cannabis Dispensary LLC
Position Summary
The Retail Operations Associate (ROA) is a cross‑functional, compliance‑driven role responsible for front‑of‑house customer service, secure product handling, inventory accuracy, and day‑to‑day operational execution. The ROA model consolidates budtending, security/reception, and inventory support into a single accountable position to ensure efficiency, regulatory compliance, and an excellent customer experience.
This role requires adaptability, attention to detail, and the ability to rotate between assigned stations based on operational needs.
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Greet and verify customers in compliance with NJ CRC requirements
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Provide knowledgeable product guidance and responsible cannabis education
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Accurately process transactions using POS systems
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Promote accessories, promotions, and loyalty programs
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Maintain professional, courteous, and efficient service at all times
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Verify and scan government‑issued IDs per state regulations
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Monitor entry/exit points and customer flow
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Enforce age restrictions, purchase limits, and store policies
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Maintain awareness of suspicious activity and escalate as required
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Follow all NJ CRC, local, and internal security protocols
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Pull, stage, and package products for in‑store and online orders
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Maintain accurate inventory counts and lot/expiration tracking
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Assist with receiving deliveries and manifest verification
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Label, store, and secure products per METRC and CRC standards
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Report discrepancies, damages, or expirations immediately
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Rotate between budtending, inventory, and security stations as assigned
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Maintain cleanliness and organization of sales floor, vault, and work areas
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Follow SOPs for opening, closing, cash handling, and reconciliation
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Support marketing initiatives, vendor days, and promotions
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Complete required trainings and ongoing education
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Accuracy in cash handling and inventory management
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Consistent compliance with all regulatory requirements
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Punctuality, reliable attendance, and schedule adherence
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Strong customer engagement and sales performance
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Professional communication with customers and team members
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Must be 21 years of age or older
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Ability to obtain and maintain NJ CRC employee badge
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High school diploma or equivalent
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Strong attention to detail and organizational skills
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Ability to stand for extended periods and lift up to 25 lbs
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Comfort working in a regulated, security‑focused environment
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Prior dispensary, retail, hospitality, or inventory experience
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Familiarity with POS systems and METRC
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Knowledge of cannabis products and consumption methods
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Multitasking ability in a fast‑paced environment
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Hourly position; base rate determined by experience and assigned tier
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Tip‑eligible when performing ROA‑designated duties
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Shifts may include mornings, afternoons, evenings, weekends, and holidays
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Shift length and station assignment based on business needs
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Adherence to dress code and appearance standards
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Compliance with all SOPs, policies, and safety requirements
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Willingness to rotate duties and accept station assignments
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Accountability for assigned tasks and operational outcomes
This job description is not intended to be all‑inclusive. Duties and responsibilities may be modified at any time based on operational, regulatory, or business needs.
