Job Overview
We are seeking a dynamic and detail-oriented Collision Estimator to join our automotive service team. In this vital role, you will assess vehicle damage resulting from collisions, prepare accurate repair estimates, and coordinate with customers, insurance adjusters, and repair technicians to ensure seamless collision repair processes. Your expertise will help deliver exceptional customer service while maintaining efficiency and profitability for the shop. If you thrive in a fast-paced environment and possess a passion for automotive repair and customer satisfaction, this is the perfect opportunity to accelerate your career in the automotive industry.
Duties
- Conduct thorough inspections of damaged vehicles to evaluate collision impact and identify necessary repairs using computer-aided vehicle damage estimating software.
- Prepare detailed, accurate repair estimates that include parts, labor, and materials, ensuring compliance with manufacturer specifications and insurance requirements.
- Communicate clearly with customers regarding repair procedures, costs, and timelines to foster trust and transparency.
- Collaborate with insurance adjusters to facilitate claim approvals and streamline the repair process.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure quality standards are met throughout the collision repair cycle.
- Upsell additional services such as mechanical repairs, oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts replacements, diesel engine repairs, air brake systems, transmissions, and other automotive diagnostics when appropriate.
- Maintain detailed documentation of all estimates, customer interactions, and repair orders while ensuring compliance with company policies and industry regulations.
- Assist in managing parts procurement and inventory control related to collision repairs.
- Provide exceptional customer service by guiding clients through the repair process from estimate to vehicle pickup.
Experience
- Proven experience in auto service management or collision estimating within a dealership or independent shop environment.
- Strong mechanical knowledge with hands-on experience as a service technician or mechanic preferred.
- Familiarity with automotive diagnostics tools and computer-aided estimating software is essential.
- Demonstrated ability to perform auto body repair assessments involving transmissions, oil changes, alignment, suspension work, tire services, diesel engine repairs, shocks & struts replacement, brake systems, air brake systems, and other automotive repairs.
- Excellent customer service skills coupled with sales acumen for upselling additional services confidently.
- Prior dealership experience or extensive auto estimating background highly desirable.
- Valid driver’s license with a clean driving record; ability to drive company vehicles as needed.
- Knowledge of insurance claim processes and cash handling procedures is advantageous.
Join us as a Collision Estimator where your expertise will drive exceptional customer experiences while advancing your career in the vibrant world of automotive repair!
Pay: $63,537.09 - $76,517.78 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
