Where Better Careers Begin!
Massage Envy Lawrence, KS
Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Lawrence franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.
Perks & Pay:
- Competitive pay of $45,000 to $50,000 including bonuses and commissions
- 50% Employer-paid healthcare including medical, dental and vision plans
- Matching 401(k)
- Paid time off for full time employees
- Employee referral bonus program
- Employee Assistance Program
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 40% off all products
Qualified Candidates:
- Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
- Are sales and numbers driven natural leaders who can build relationships while motivating, coaching and supporting a team
- Can have tough conversations in a professional and constructive manner
- Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
- 3 years proven customer service and sales experience preferred.
- Retail supervisor and/or management experience required.
- Proven sales success a plus.
- Ability to effectively communicate clinic policies and procedures.
- Ability to work cohesively with others in a fun and fast paced environment.
- Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff.
- Proficient with Microsoft Office and various computer functions.
- Able to work flexible schedule including nights and weekends
Day-to-Day:
- Coaching a sales team to follow a proven consultative sales model to identify a guest's need for ongoing massage & skin care services.
- Consultatively sell guests on the 'need' for continued therapy based on therapist's Wellness Plan.
- Manage and direct a front desk to provide excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
- Pull and analyze reports to identify areas of focus and additional training needed.
- Assign call lists to staff to make outbound client service phones.
- Observe and coach skills with team. Track results and share with Clinic Manager.
- Conduct one-on-ones weekly along other sales management techniques to keep the sales team focused on results.
- Manage the Sales Team in maintaining a professional front desk and reception area.
- Manage administrative tasks including documenting employee behavior, reviews and staff schedule.
- Various duties as assigned by Owner/Management.
Culture & Support:
- Award programs (like Manager of the Year)
- Leadership Training and Development that is invested in YOUR success
- A caring community that strives to celebrate individuality and share knowledge
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.Responsibilities:
- Develop and implement strategic sales plans to achieve company goals and objectives
- Identify new market opportunities and potential customers
- Build and maintain strong relationships with existing clients
- Lead and motivate the sales team to meet or exceed sales targets
- Conduct market research and competitor analysis to stay updated on industry trends
- Prepare sales reports and forecasts for management review
- Provide excellent customer service and resolve any customer issues or complaints
- Collaborate with other departments to ensure smooth operations and customer satisfaction
Requirements:
- Proven experience as a Sales Manager or in a similar sales role
- Strong organizational and leadership skills
- Excellent phone etiquette and communication skills
- Proficient in administrative tasks such as managing sales records and reports
- Strong math skills for analyzing sales data and forecasting
- Exceptional time management skills to prioritize tasks effectively
We offer competitive compensation, including a base salary plus commission, as well as the opportunity for career growth within our organization. If you have a passion for sales, excellent leadership abilities, and the drive to succeed, we would love to hear from you.
Please submit your resume along with a cover letter detailing your relevant experience and why you are interested in this position.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
