Overview
Chesapeake Burial Vault is seeking a Full-Time Office Secretary who is self-motivated, works well under pressure and demonstrates integrity and responsibility.
The qualified individual will be responsible for receiving and confirming funeral and bulk load orders received online and through email and ensuring orders are assigned to the correct areas. Answering incoming phone calls with a friendly and professional manner and ensuring customer service satisfaction is achieved.
Personalization of our vault lids is one of our fortes; we will educate and train you on designing, printing and applying vinyl to our products.
Responsibilities
- Ensure all funeral / bulk load orders received are logged and assigned to the proper area.
- Responsible for creating, printing and prepping name plates, vinyl and appliques.
- Assisting customers with our website portal when setting up account for new users.
- Responsible for keeping track of and submitting the Daily Schedule
- Responds to inquiries in writing and or verbally
- Receives incoming telephone calls and assist callers with any questions or comments. Directing calls to appropriate team members
- Maintains office and facility supplies as well as fax machines, copiers and network printers
- Maintains a friendly attitude offering assistance and guidance to all persons entering the location
Qualifications
- 5 years of experience working in a customer-focused and fast-paced professional environment
- Proven office experience with strong clerical and administrative skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong typing skills and computer literacy to handle data entry efficiently
- Demonstrated professionalism in phone etiquette and customer service excellence
- Join us to be part of a vibrant team dedicated to delivering outstanding support while fostering a positive workplace environment. Your organizational talents and proactive attitude will make a meaningful difference every day!
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
