Pay: $30.00 - $40.00 per hour+ Incentives/Bonuses!
Job description:
Sullivan Super Service - Pittsburgh, PA
Residential HVAC Service Technician
Imagine a career where every day, your skills make a real difference—keeping families safe, homes comfortable, and lives running smoothly. If you are motivated, professional and committed to providing customers with the best service experience in Pittsburgh and Allegheny County, then Sullivan Super Service would like to hear from you. Offering competitive benefits, industry-leading training, and an encouraging work environment, with Sullivan Super Service is always looking to grow.
In exchange for your skillset and commitment, we offer:
- Steady year-round work
- Fully stocked Vehicles, Gas Card, Cell phone, and Tablet
- Weekly Pay
- On-going training and development opportunities to help you reach your goals and advance your career
- 401(k) with Company Match Program
- High Quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
In this role, you'll be responsible for:
- Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
- Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
- Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
- Completing annual maintenance of heating and air conditioning systems.
- Participating as a member of our on-call rotation schedule for emergency service requests.
- Identifying options for additional services, products, or maintenance plans.
- Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
- Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
We're seeking candidates that possess:
- 3+ years of HVAC Service experience in a residential capacity.
- EPA Certification
- Service Titan experience is a plus!
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Ability to work on a ladder.
- Ability to lift 50 pounds.
- High School diploma or GED
- Current and unrestricted driver’s license.
- Professional set of tools.
- Physical ability to perform all requirements associated with this position.
#HVAC1
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
Work Location: On the road
