Description:
Residential Service HVAC Technician
At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.
We're looking to add a skilled, customer-focused Residential Service HVAC Technician who is passionate about helping homeowners and delivering exceptional service.
At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.
Compensation & Benefits
- $28–$33/hour DOE
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Employee Assistance Program (EAP)
- Company-Matched 401(k) Retirement Plan
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off and Vacation
- 6 Paid Holidays
- Biweekly Pay
- NB Fitness Discount
Tools & Support
- Company Vehicle, Gas Card, iPad, and Uniforms Provided
- Dispatch from Home
- Consistent Monday–Friday Schedule with On-Call Rotation
- Ongoing Technical and Professional Development Training
- Supportive Team Environment with Advancement Opportunities
Responsibilities
- Diagnose, troubleshoot, and repair residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats
- Educate homeowners on system performance, repair needs, and maintenance recommendations
- Perform comprehensive whole-home HVAC safety inspections (60–90 minutes per visit)
- Identify and recommend upgrades or preventative improvements, including indoor air quality solutions, system enhancements, and maintenance agreements
- Prepare accurate estimates, invoices, and job documentation using ServiceTitan
- Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations
- Participate in ongoing technical and customer service training
Performance Expectations
- Complete 3–4 service calls per day
- Maintain a 70%+ conversion rate on recommended services
- Conduct thorough whole-home safety inspections on every visit
- Contribute to membership plan growth and customer retention
- Maintain a callback rate below 3% through quality workmanship and attention to detail
- Deliver consistent 5-star customer experiences
- Build lasting relationships with homeowners through professionalism and trust
Desired Traits
- Accountable, dependable, and committed to delivering quality work
- Professional with excellent communication and customer service skills
- Coachable, team-oriented, and committed to continuous improvement
- Integrity-driven with a commitment to quality workmanship and doing the job right the first time
- Organized and able to maintain a clean vehicle, workspace, and professional appearance
- Technically skilled with strong diagnostic and problem-solving abilities
- Customer-focused and passionate about helping homeowners make informed decisions
- Entrepreneurial and comfortable presenting solutions that improve comfort, efficiency, and system performance
Requirements:
- 3+ years of hands-on residential HVAC experience
-
EPA certification is a plus
-
Valid driver’s license
-
Familiarity with ServiceTitan is a plus
-
Boiler experience is a plus
