LIVE IN OVERNIGHT & WEEKEND RESIDENT SUPPORT STAFF
CATEGORY: Housing Department
REPORTS TO: Supportive Housing Manager
LOCATION: On-site at one of CLT’s Properties in Boston or Lawrence
DUTIES/RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO):
- Be present at, or within 5 minutes commuting distance from the building during assigned on-call times, typically evenings/nights from 6:00pm to 8:00am (including holidays) and on weekends from 6:00pm Friday to 8:00am Monday.
- Participate in a biweekly (or more) check-in with their direct supervisor and other building staff to discuss ongoing concerns or building needs
- During assigned shifts, walk through entire building(s) a minimum of 3 times each evening (usually at 6:00pm, 9:00pm, and 11:00pm), as well as 3 times during the day on weekends and holidays (usually at 10:00am, 1:00pm, and 3:00pm) to talk to resident(s) about observed rule violations and resolve issues such as:
o unauthorized guests
o propped-open, unlocked, and/or unalarmed entrance, exit, and unit doors
o loose trash (indoors or out)
o blocked hallways, doors or egress areas
o unclean conditions, including bathrooms, kitchens and laundry rooms
o excessive noise
o inappropriate resident behavior
o other health & safety concerns
- Complete Overnight/Weekend Coverage Checklist for each walk-through (list any disturbance(s) or issue(s) affecting residents, staff and property) and submit work orders when necessary
- Utilize security systems and review of camera footage as needed for urgent safety concerns or assisting police/emergency response
- Follow CLT policies and procedures related to Incident Report completion and submission, and communication to the team
- Be prepared to render aid in the event of a crisis, including notifying supervisor and calling for, and meeting with, emergency response when necessary
- Complete NARCAN training and be prepared to render aid in the event of an overdose
- Distribute CLT documents, notices, and mail to residents as needed
- Remove trash to sidewalk for pickup at designated times and return empty barrels to storage area after pickup
- Keep sidewalk clear of trash, snow, and ice on weekends, holidays, and when maintenance staff are unavailable, per city regulations and as instructed
- Must attend any mandatory CLT All-Staff trainings on First Aid, De-escalation, Overdose prevention and response, Housing First, Trauma Informed care, & CLT policies and procedures (estimated 44-5 times per year during normal business hours)
- Some locations require light janitorial duties and locking of kitchens and laundry rooms during the 11:00pm walkthrough
- Observe and maintain discretion/confidentiality of residents, staff, and agency
The property must be the staff member’s primary place of residence.
PREFERRED EXPERIENCE AND SKILLS:
- Bilingual preferred, with fluency in English and Spanish
- Ability to work comfortably with people of varying racial/ethnic backgrounds, sexual orientations, language and socio-economic differences
- Prior experience working with populations similar to those we serve, including the chronically homeless, people with HIV/AIDS or Hepatitis C, people with histories of drug and alcohol addiction, and people living with mental illness
- Patience and the ability to handle difficult situations, maintain good boundaries, and set limits by being clear and firm without instigating or escalating conflict
Job Type: Full-time
Pay: $500.00 - $600.00 per month
People with a criminal record are encouraged to apply
Application Question(s):
- Please note that this is a live-in staff position requiring availability for weekend and overnight duties. Are you aware of these requirements?
- Are you aware that you are REQUIRED to live at the property with a shared live in space with residents?
Language:
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person
