Company Mission: To be the premier employer for individuals with disabilities.
Title: Customer Service Representative
Brief Description: Manage current customers and the onboarding of new customers. Set up new Customers in SAGE. Respond to requested changes from the production team and customers.
Essential Duties and Responsibilities:
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Reports to Customer Service Manager to fulfill customer requests.
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On-Boarding New Customers after quotes are accepted.
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Assist in setting up incoming and outgoing customer shipments.
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Assist Business Development Manager as needed.
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Acting liaison between Operations and New Customers.
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Complete Customer required info and surveys.
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Provide a high standard of communication.
Secondary Duties and Responsibilities
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Complete Sage and CRM training online.
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Assist in preparing for and attending local business events.
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Participate in events and trade shows as required.
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Tracking of customer accounts in CRM.
Work Conditions:
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Must be willing to work 40 hours per week.
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All work is done primarily in an office environment.
Knowledge, Skills, and Abilities:
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Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
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Skill to communicate clearly and effectively, orally and in writing.
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Skill to research and compile data found on the Internet.
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Ability to maintain a professional, courteous, and helpful manner in dealing with others.
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Ability to work in a team-oriented environment.
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Ability to follow oral and written instructions.
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Ability to establish priorities, work independently, organize and proceed with objectives with minimal supervision.
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Ability to pay attention to detail.
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Ability to establish and maintain an effective working relationship with other employees.
Education/Experience:
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Engage in everyday business tasks.
- High School diploma or GED
Benefits:
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Health Insurance
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Dental Insurance
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Vision Insurance
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PTO
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403B - retirement plan
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Long Term Disability
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Hospital Indemnity
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Legal
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Accident Insurance
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Critical Illness
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Employer paid Life Insurance
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Employer paid Short Term Disability
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Bonus Opportunities
