We are seeking a reliable, organized, and compassionate Referral Medical Assistant to join our healthcare team. The ideal candidate will assist with coordinating patient referrals, specialist appointments, medical records, and follow-up communication to ensure patients receive timely care.
Responsibilities
- Coordinate and process patient referrals to specialists, imaging centers, therapy offices, and other healthcare facilities.
- Obtain prior authorizations for referrals, procedures, imaging, and medications as required by insurance.
- Communicate with patients regarding referral status, appointment details, required documents, and follow-up instructions.
- Fax, upload, and send medical records, labs, imaging results, and progress notes to referral offices as needed.
- Follow up with specialist offices to confirm appointments, obtain consult notes, and track referral completion.
- Answer phone calls appropriately.
- Maintain organized referral logs and ensure pending referrals are completed in a timely manner.
- Ensure compliance with HIPAA and clinic policies.
- Assist with basic Medical Assistant duties when needed, including rooming patients, taking vitals, and documenting information.
Qualifications
- Medical Assistant experience preferred.
- Bilingual in English and Spanish
- Knowledge of medical terminology, insurance plans, and referral processes.
- Experience with eClinicalWorks or electronic medical records preferred.
- Strong communication and customer service skills.
- Must be organized, detail-oriented, and able to multitask.
- Ability to work well with providers, coworkers, patients, and outside specialist offices.
- Basic computer skills required. Typing skills required.
Skills
- Referral coordination
- Insurance verification
- Medical records management
- Patient communication
- EMR documentation
- Phone etiquette
- Organization and time management
- Teamwork
- Attention to detail
- Typing
Join us in making a difference in the lives of our patients through exceptional care and support!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Opportunities for advancement
- Paid time off
Ability to Commute:
- Brownsville, TX 78520 (Required)
Ability to Relocate:
- Brownsville, TX 78520: Relocate before starting work (Required)
Work Location: In person
