Description:
We are seeking a motivated and customer-focused Parker Store Manager Trainee to join our team in Schertz, TX. This role is designed for individuals who want to develop leadership skills, learn the full operation of a Parker Store, and build a long-term career in the fluid power industry. This individual will develop a working knowledge of the Parker Hannifin Fluid Connector product portfolio, including hydraulic hose, fittings, adapters, quick couplings, and related fluid power components. Through structured hands-on training, they will learn all aspects of Parker Store operations including customer service, hose assembly, inventory management, sales support, and store leadership.
The MIT will work cross-functionally with both the Parker Store, warehouse, and customer service teams while developing the technical knowledge and operational experience necessary to lead a Parker Store location.
Duties/Responsibilities:
Customer Service & Sales
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Provide exceptional service to walk-in and phone customers
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Respond to customer requests for pricing, product availability, product information, and technical support
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Assist customers in identifying appropriate Parker products and fluid power solutions for their applications
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Process counter sales, quotes, and customer orders accurately and efficiently
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Utilize TrulinX for order entry, pricing, inventory lookup, and customer account management
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Build and maintain long-term relationships with new and returning customers
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Promote Parker products and identify opportunities to increase sales and profitability
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Learn to cross-reference competitive products to Parker equivalents when applicable
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Process customer returns and assist in resolving order-related issues
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Provide product literature and technical resources to customers
Hose Assembly & Technical Support
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Assemble hydraulic hoses, fittings, and hose kits according to Parker specifications
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Learn Parker hose assembly procedures and proper use of tools and equipment
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Safely handle hoses and components that may contain oil, grease, dirt, or mud while utilizing appropriate PPE
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Assist customers with troubleshooting and application-related questions
Store Operations & Leadership Development
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Participate in training related to Parker Store operations, workflow, and leadership responsibilities
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Assist with operational decision-making and problem-solving activities
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Learn to manage inventory levels, product stocking, and inventory accuracy
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Maintain product information, reference materials, and vendor resources
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Document production and quality activities as required
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Maintain a safe, organized, and efficient work environment in compliance with company procedures and standards
Warehouse & Inventory Support
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Assist with receiving, stocking, picking, and organizing inventory
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Support warehouse operations during slower customer service periods
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Work collaboratively between Parker Store and Wilson warehouse teams
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Assist with sourcing parts for rush orders and expediting customer needs when necessary
Customer Outreach & Business Development
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Participate in periodic in-person visits with current and prospective Parker Store customers
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Support relationship-building efforts alongside Account Managers when appropriate
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Contribute to team sales initiatives and customer engagement activities
General Responsibilities
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Maintain a clean and safe work environment by following company policies and safety procedures
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Conserve resources by properly utilizing equipment and supplies
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Support team objectives by assisting with additional responsibilities as needed
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Perform other duties as assigned
Requirements:
Required Skills/Abilities:
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Strong customer service and interpersonal communication skills
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Ability to interact professionally with industrial and commercial customers
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Mechanical aptitude and interest in technical product applications
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Ability to learn and assemble hydraulic hoses and hose kits
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Detail-oriented with a high level of accuracy in order processing and inventory tasks
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Ability to work effectively in a fast-paced, team-oriented environment
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Strong listening skills with the ability to clarify and confirm customer needs
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Problem-solving skills and ability to troubleshoot customer requests
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Ability to build and maintain long-term customer relationships
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Strong computer skills and ability to learn new software systems
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Previous experience with ERP systems is preferred; exposure to TrulinX is a plus
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Ability to learn and effectively utilize TrulinX for order entry, inventory lookup, and customer account management
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Bilingual skills are a plus
Education and Experience:
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High school diploma or equivalent required
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Technical schooling, trade training, or four-year degree preferred
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Previous experience in customer service, industrial sales, retail sales, warehouse operations, or mechanical environments preferred
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Experience with fluid power products, hydraulic hose, or industrial distribution is a plus but not required
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Valid driver’s license and acceptable motor vehicle record required.
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On-the-job training will be provided
Physical Requirements:
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Ability to lift and move materials up to 70 pounds
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Ability to stand for extended periods of time
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Ability to perform repetitive motions using hands and arms
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Frequent bending, stooping, squatting, pushing, and pulling of parts or containers
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Ability to work in both retail counter and warehouse environments
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Ability to work in varying warehouse temperatures, including heat, humidity, and cold
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Ability to safely handle industrial components that may contain oil, grease, dirt, or debris
Salary Range, throughout:
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During Training: $18/hr - $22/hr, or approximately $37,500.00 - $45,750.00 annually
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Successful Completion of Training Rotation: $24/hr - $30/hr, or approximately $50,000.00 - $62,500.00 annually
Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.
Onboarding & Training Rotation:
The Parker Store Manager Trainee program provides hands-on experience across Wilson Company operations while developing the technical knowledge and leadership skills needed to successfully manage a Parker Store. The program includes a combination of operational rotations and product training. Timeframes may vary based on operational needs and individual progress.
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Warehouse Operations – Approx. 1 Month
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Customer Service – Approx. 3 Months
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Parker Store Clerk – Approx. 2 Months
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Hose Technician (Hose Doctor) – Approx. 2 Weeks to 1 Month
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Parker Store Associate – Ongoing
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Additional Technical Training & Certifications
