At Sectra, every role contributes to something bigger. Our technology helps healthcare providers deliver better care to millions of patients around the world, and that starts with the people and processes behind the scenes that keep our business running smoothly.
We're looking for an Order Management Specialist who enjoys bringing structure to complex business processes, ensuring data accuracy, and driving operational excellence across the organization. In this role, you'll play a critical part in transforming signed customer opportunities into successfully executed projects by ensuring orders are processed accurately, business systems remain reliable, and cross-functional teams have the information they need to succeed.
As an Order Management Specialist, you'll partner closely with Sales, Finance, Customer Operations, and Contracts to support the order-to-cash process from booking through execution. You'll have the opportunity to improve workflows, strengthen operational processes, and make a meaningful impact on how our business operates every day.
What you'll do
Own the order management and booking process for all closed sales opportunities
Process customer orders and maintain accurate project information within Microsoft Dynamics Finance & Operations (FnO)
Complete required system entries to support order processing, financial operations, and customer order notifications
Partner with Account Executives to answer questions related to orders, business processes, and operational workflows
Collaborate with Finance, Customer Operations, Sales, and Contracts to resolve issues related to quoting, contracts, reporting, and order execution
Participate in Business Desk sprint demonstrations and provide analysis supporting U.S. change order reporting
Maintain the Approved Supplier List and ensure operational data remains accurate, consistent, and up to date
Develop, document, and continuously improve end-to-end order management workflows and business processes
Establish and maintain standardized naming conventions and data governance across business systems
Provide backup support for Contract Administration activities, including contract review and other operational responsibilities as needed
Skills & Requirements
Who you are
You have 5+ years of experience in order management, business operations, finance, commercial operations, or a related field
You have a strong understanding of the Order-to-Cash (O2C) process
You have experience working with ERP systems, preferably Microsoft Dynamics Finance & Operations
You have knowledge of revenue recognition, accounts receivable, and cost accounting principles
You're highly organized with exceptional attention to detail and a commitment to data accuracy
You enjoy improving processes and finding opportunities to make operations more efficient
You're comfortable working across multiple departments and building strong working relationships
You communicate effectively with both technical and non-technical stakeholders
You can manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment
Experience supporting contract administration or commercial operations is beneficial but not required
Why Sectra
Contribute to technology that helps healthcare providers improve patient care around the world
Play a key role in the business operations that support our customers and internal teams
Work cross-functionally with Sales, Finance, Customer Operations, and Contracts to improve efficiency and drive operational excellence
Join a collaborative organization that values ownership, continuous improvement, and professional growth
Work alongside experienced professionals who are invested in helping you succeed
Compensation and benefits
Competitive salary based on experience and qualifications ($100,000 - $120,000 with bonus potential)
Comprehensive medical, dental, and vision coverage
Generous paid time off and paid parental leave
Retirement plan with company match
Ongoing learning and professional development opportunities
Collaborative and supportive team environment
Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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Talent Acquisition Team | Contact Person
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Sectra
Shelton | On-site
