At Sheffield Metals, the Inside Account Manager is more than just an inside sales role. This position plays a key part in our branch success by working in close partnership with the outside sales team, technical department, and management to drive growth and profitability.
As an Inside Account Manager, you will act as a trusted resource for both customers and internal stakeholders—responding to inbound inquiries, providing exceptional customer service, and actively supporting business development efforts. You will help execute the Company’s strategic vision of becoming the Brand of Choice by increasing customer retention and attraction through responsiveness, accuracy, and value-added support. You will earn commission!
In this role, you’ll also:
Analyze market data and generate reports to support gross margin and pricing strategies
Collaborate with manufacturing teams to ensure seamless production flow and Operational Excellence
Manage inbound and outbound workflows related to production, freight, and quality control
Support coordination between internal processors and external partners to ensure job completion and customer satisfaction
This is a customer-facing, business-focused position designed for someone who enjoys problem-solving, building relationships, and contributing to a high-performing team.
Education
A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.
Experience & Skills
- At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
- A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
- Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
- Demonstrated ability to work with internal and external customers providing exceptional customer service
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual and planning skills are required.
- Excellent math skills and overall PC literacy (Microsoft Office) are required.
- Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
- Works with a continuous improvement mindset.
- Must successfully complete drug screen, physical and E-Verify
At Mazzella, we're more than just a company – we're a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.
Why Join Sheffield Metals(a Mazzella Company)?
- Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
- Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
- Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
- Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
- Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
- Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
- Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
- Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
At Mazzella, our core values drive everything we do:
- Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
- Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
- Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
- Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
- Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.
EOE/Drug Free Workplace
