Customer Service Representative
Who We Are
Hallmark Home Interiors, Inc. is a leading manufacturer and distributor of premium flooring and cabinetry products. With more than twenty-eight years of success in the wood products industry, we have built a reputation for quality, innovation, and exceptional customer service. Led by experienced industry professionals, we are committed to delivering products that enhance both residential and commercial spaces.
Our continued investment in manufacturing, technology, and vertically integrated operations enables us to deliver exceptional quality while providing outstanding service to our customers. As we continue to grow, we're looking for talented professionals who are eager to make an impact, solve challenges, and build their careers alongside an experienced and collaborative team.
Job Summary
We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. This role serves as the primary point of contact for customers, providing exceptional service while managing orders, coordinating with internal departments, and ensuring a seamless customer experience from order placement through delivery.
The ideal candidate is organized, proactive, and thrives in a fast-paced environment while maintaining a high level of professionalism and accuracy.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email, providing exceptional customer service and timely follow-up.
- Process customer orders accurately in NetSuite, including order entry, order modifications, and customer account updates.
- Provide customers with order confirmations, shipment status, product availability, pricing, and delivery information.
- Coordinate with Sales, Warehouse, Purchasing, Logistics, and Accounting to ensure accurate and timely order fulfillment.
- Resolve customer concerns, order discrepancies, shipping issues, returns, and warranty requests in a professional and timely manner.
- Maintain accurate customer records and documentation within NetSuite.
- Monitor open orders and proactively communicate any delays or changes to customers.
- Assist customers with product information and coordinate solutions for order-related issues.
- Prepare reports, maintain documentation, and perform general administrative duties as assigned.
- Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Required Qualifications
- Proven experience in a customer service, administrative, or office support role.
- Excellent computer skills with proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills with a professional and customer-focused approach.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to work collaboratively with cross-functional teams while providing exceptional customer service.
- Ability to handle confidential and sensitive information with discretion.
- Authorization to work in the United States.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Communications, or a related field.
- Two or more years of experience in customer service, order management, or account support within a manufacturing or distribution environment.
- Experience using NetSuite or another ERP system for order processing, customer account management, and inventory inquiries.
- Experience working with dealers, distributors, builders, contractors, or other B2B customers.
- Experience coordinating with warehouse, logistics, purchasing, or operations teams.
If you enjoy building relationships, solving problems, and delivering exceptional customer service, we'd love to hear from you. Join Hallmark Home Interiors and become part of a team committed to quality, collaboration, and continuous improvement.
Pay: From $20.00 per hour
Work Location: In person
