The job you are trying to view has expired. Please perform a new search to find current jobs.

Patient Care Navigator

Indiana University Health -
Indianapolis, IN

Job Details

Full-time

Qualifications

High school diploma or GED
Stakeholder relationship building

Full Job Description

Patient Care Navigator

Job Description

Overview

Patient Care Navigator – Kidney Care

Location: Gateway + rotating support across Nephrology Clinics IU North, IU Fishers, IU Methodist, IU West, and University Hospital
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Work Arrangement: Hybrid (Must reside in Indiana)

Role Overview

This position supports the Kidney Care Management program by managing a patient caseload and providing outreach, education, and care coordination for individuals with chronic kidney disease (CKD). The role blends telephonic, electronic, and in-person support to improve patient engagement, outcomes, and access to care.

Key Responsibilities

Conduct outreach and cold-call patients to introduce and enroll them in the program
Complete monthly check-in calls to monitor patient progress and support care plans
Perform ED follow-up calls to ensure continuity of care post-discharge
Provide patient education and coaching to support self-management and clinical goals
Assist with scheduling appointments (nephrology, imaging, transplant coordination)
Identify patient needs and coordinate referrals (e.g., Social Work for SDOH barriers)
Support patients with:
- Transportation coordination
- Visit preparation (questions, expectations)
- Access to community and government resources
Document all patient interactions and maintain accurate records
Collaborate closely with a multidisciplinary care team
Participate in program evaluation and process improvement efforts

If filled by a Registered Dietitian (RD), the role will also include providing dietary education to patients.

Team Environment

Optimistic and growth-oriented team culture
Collaborative and flexible environment
Opportunity to help build and shape a developing program

Qualifications

High school diploma or equivalent required; Bachelor’s degree preferred
One of the following preferred:
- LPN
- Registered Dietitian (RD)
- Medical Assistant (MA)
- Bachelor’s in Social Work (BSW)
Experience working with patients with chronic or behavioral health needs
Experience in a multidisciplinary care setting
Experience in kidney care is preferred

Skills for Success

Self-starter who is comfortable working independently
Confident in cold-calling and patient outreach
Strong communication and relationship-building skills
Comfortable working with the CKD population
Organized, adaptable, and mission-driven

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

Patient Care Navigator

Job Description

Patient Care Navigator – Kidney Care

Role Overview

Key Responsibilities

Team Environment

Qualifications

Skills for Success

Job Seeker Tools

Employer Tools

Browse

Stay Connected